- Location
- Zurich Zurich Switzerland
- Employment
- Contract
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Oct 14, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. seeks an Operations Coordinator to lead store operations at its Zurich Bahnhofstrasse store, supporting inventory, post-sales service, sales-floor activity and administration. The position is a one-year fixed-term contract and requires 2–3 years of retail operations experience and fluency in German and English.
Role & Responsibilities
- Receive merchandise and prepare transfers to other locations.
- Maintain accurate store inventory and product availability to optimize client service, including Carnet merchandise and Travel Collections.
- Monitor the Daily High Value count and maintain the returns report.
- Lead and coordinate cycle counts and physical-inventory preparation; oversee the annual physical inventory.
- Lead and coordinate price changes, merges, re-classes and ticket changes.
- Process merchandise requests and follow up on special orders and back orders.
- Provide superior service for all post-sales client needs.
- Ensure repair and engraving orders are entered, monitored and completed in a timely manner; enter and communicate estimates when needed.
- Perform minor on-site repairs, cleanings and other services in the store’s client service area.
- Support management with visual merchandise presentation through scheduled cleaning and inspection of store inventory.
- Assist on the sales floor as needed while delivering the Tiffany Experience.
- Provide outstanding customer service.
- Partner with the sales team to process merchandise orders in accordance with procedures.
- Assist with planning and coordinating store events.
- Partner with Marketing to process marketing-specific merchandise requests, including press-shooting requests.
- Manage store supplies, including sundries, packaging and hospitality supplies.
- Track required invoice approvals daily and verify daily inventory reports.
- Liaise with Facilities and IT, follow up on audit issues and manage record retention.
- Answer incoming calls and provide superior service to clients.
- Perform daily cashier functions, including accounts payable and cash-related functions.
- Act as the store’s Security and Health & Safety liaison.
- Assist with maintaining and implementing operational support systems, including inventory systems and supplier ordering.
Qualifications
- 2–3 years of prior retail experience in retail operations, with comprehensive knowledge of merchandising, client service, administration and shipping.
- Analytical skills preferred.
- Microsoft Word and Excel; IT knowledge.
- Ability to work retail store hours as needed, including nights, weekends and holidays.
- Organized and detail-oriented.
- Ability to work effectively with clients, peers and management.
- Ability to understand and adhere to Tiffany & Co. standards.
- Ability to manage projects and meet deadlines.
- Flexibility to perform different tasks according to day-to-day business needs.
- Knowledge of local import/export regulations.
- Fluent in German and English.
Skills
Experience
At least 2 years, ideally 3 years; minimum 3 years of prior retail operations experience.
Workplace
The role is situated in Zurich, Zurich, Switzerland.
Explore jobs in Zurich or in Switzerland.
Benefits
Retirement plan, life insurance, employee discounts, training and development opportunities, and welcome and onboarding training.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Operations Coordinator», «Retail Operations Coordinator», «Retail Operations Specialist», «Store Operations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.