- Employment
- Contract
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Oct 14, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. is hiring a temporary Operations Coordinator for a six-month fixed-term contract, working 2.5 days, at its Sloane location in London. The role leads back-of-house operations, supports sales and client experience, and acts as manager on duty when needed.
Role & Responsibilities
- Lead back-of-house operations in a Tiffany & Co. store and partner with store leadership on initiatives that support the team and sales goals.
- Coordinate order fulfilment, manage inventory and client service activities, and serve as a key holder; act as manager on duty and open or close the store when a manager is unavailable.
- Build client relationships to encourage long-term loyalty and spend; support the store in achieving or exceeding monthly, quarterly and annual sales plans through operational and sales support functions.
- Capture customer data during interactions to develop new and existing client relationships, and drive business through key product pillars.
- Deliver memorable in-store experiences as a Tiffany brand ambassador, providing the Tiffany Touch and demonstrating Client Experience Behaviors identified within the TEI program (Voice of Client Survey).
- Apply hospitality and store amenities to create distinctive experiences, act on TEI performance and client feedback, and resolve client and employee concerns using sound judgment and thorough knowledge of policy, procedure and practice.
- Carry out daily operational tasks, including order fulfilment, shipping, receiving, replenishment, jewelry cleaning, merchandise transfers, and intake of jewelry repairs and merchandise cleaning, in line with company policies and procedures.
- Follow internal controls and maintain inventory accuracy; communicate and partner with Sales Professionals, management and clients to respond to and follow up on requests promptly and accurately.
- Support operational efficiency by maximizing productivity and providing feedback on process changes through appropriate channels.
- When acting as manager on duty, assist management with coordinating work and coaching team members to improve performance; partner with the operations professional to lead operational excellence across tasks.
Qualifications
- Currently based in the United Kingdom and authorised to work there.
- 2–3 years of prior retail operations experience, with comprehensive knowledge of merchandising, client service, administration and shipping.
- Strong analytical skills.
- Proficiency in Microsoft Word and Excel.
- Ability to work retail store hours as needed, including nights, weekends and holidays.
- Organised and detail-oriented.
- Flexibility to perform different tasks in response to day-to-day business needs.
- A college or university degree is preferred.
- A Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.
Skills
Experience
2–3 years of prior retail operations experience; minimum 3 years
Education
A college or university degree is preferred. A Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Coordinator», «Store Operations Coordinator», «Back-of-House Coordinator», «Retail Operations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.