Tiffany & Co. Operations Coordinator

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Lead all back-of-house operations within the store, acting as manager on duty in the absence of management
• Coordinate order fulfillment, shipping, receiving, and merchandise replenishment while maintaining inventory accuracy
• Manage client service activities and capture customer data to cultivate new and existing client relationships
• Execute opening and closing store procedures as a key holder
• Demonstrate the Tiffany Experience by delivering memorable brand interactions and resolving client concerns with thorough knowledge of policy and procedure
• Perform jewelry cleaning, transfers, and repair intake following company operational policies
• Partner with sales professionals and management to respond quickly and accurately to requests and provide operational support
• Drive business through key product pillars while supporting store sales goals and initiatives
• Optimize in-store hospitality and amenities to create unique client experiences and act on feedback from the Tiffany Experience Initiative program
• Coach and assist team members to improve performance when serving as manager on duty

Qualifications

• Minimum 2–3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping
• Strong analytical and problem-solving skills
• Proficient in Microsoft Word and Excel
• Organized and detail-oriented with ability to multitask based on day-to-day business needs
• Authorization to work in the United States
• Ability to work flexible retail hours, including nights, weekends, and holidays

Skills

Experience

Minimum 2–3 years of hands-on retail operations experience in a luxury or specialty retail environment, with demonstrated expertise in merchandising, client service, administrative functions, and shipping procedures.

Education

High school diploma or equivalent required; college/university degree preferred. Graduate Gemologist degree or Gemological Institute of America (GIA) course work is preferred but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 22.53 to USD 26.50 per hour.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.