Tiffany & Co. Operations Coordinator

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Lead all back-of-house operations in the store, ensuring operational excellence and compliance with internal control procedures
• Perform order fulfillment, shipping, receiving, replenishment, jewelry cleaning, and merchandise transfers while maintaining inventory accuracy
• Serve as Guest Experience Manager and key holder, acting as manager on duty and conducting store opening and closing procedures when required
• Deepen client relationships to drive lifetime loyalty and sales by capturing customer data and executing sales support functions
• Deliver the Tiffany Experience during every client interaction, demonstrating brand ambassador behaviors and resolving concerns with thorough knowledge of policy and procedure
• Support store leadership on key initiatives that drive team performance and sales goals, coordinating client service activities and hospitality services
• Optimize store amenities and respond to client feedback and TEI (Tiffany Experience Index) performance metrics to create unique experiences
• Partner effectively with Sales Professionals, Management, and clients to respond quickly and accurately to requests
• Coach team members and coordinate work when acting as manager on duty to improve overall team performance
• Maximize operational productivity and provide feedback on process improvements through appropriate channels

Qualifications

• 2–3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping
• Strong analytical skills and proficiency in Microsoft Word and Excel
• Authorization to work in the United States
• Demonstrated organizational skills and attention to detail
• Flexibility to perform varied tasks based on daily business needs
• Ability to work retail store hours including nights, weekends, and holidays

Skills

Experience

2–3 years of prior retail experience in retail operations, including comprehensive knowledge of merchandising, client service, administration, and shipping. Experience in a luxury retail environment is advantageous.

Education

High school diploma or equivalent required. A bachelor's degree from a college or university is preferred. Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred but not required.

Workplace

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.