- Location
- Fort Worth Texas USA
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Oct 14, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
The Operations Coordinator leads back-of-house operations at Tiffany & Co. in Fort Worth, coordinating fulfillment, inventory and client service while supporting sales and delivering the Tiffany Experience. This permanent role also serves as key holder and manager on duty when needed.
Role & Responsibilities
- Lead all back-of-house operations in the store, partnering with store leadership on initiatives that support the team and drive sales goals.
- Coordinate order fulfillment, manage inventory and client service activities, and open or close the store when needed.
- Build client relationships and support the store in achieving or exceeding monthly, quarterly and annual sales plans through operations and sales support.
- Capture customer data during interactions to cultivate new and existing clients, drive business through key product pillars, and act as Guest Experience Manager and key holder when a manager is unavailable.
- Deliver memorable in-store experiences as a Tiffany brand ambassador, demonstrating the Tiffany Touch and the Client Experience Behaviors identified within the TEI program (Voice of Client Survey).
- Optimize hospitality and store amenities, act on TEI performance and client feedback, and resolve client and employee concerns using sound judgment and thorough knowledge of policies, procedures and practices.
- Execute daily operational tasks, including order fulfillment, shipping, receiving, replenishment, jewelry cleaning, merchandise transfers, and intake of jewelry repairs and merchandise cleaning, in accordance with company policies and procedures.
- Maintain compliance with internal controls and inventory accuracy; communicate effectively with Sales Professionals, management and clients to respond to and follow up on requests promptly and accurately.
- Support operational efficiency and productivity, providing feedback on process changes through appropriate channels.
- Assist management with coordinating work and coaching team members when acting as manager on duty, and partner with the operations professional to ensure operational excellence.
Qualifications
- 2–3 years of prior retail experience in retail operations, with comprehensive knowledge of merchandising, client service, administration and shipping.
- Strong analytical skills.
- Proficiency in Microsoft Word and Excel.
- Availability to work retail store hours as necessary, including nights, weekends and holidays.
- Organized and detail-oriented.
- Flexibility to perform different tasks based on day-to-day business needs.
- Authorization to work in the United States or the country where the position is based.
- A college or university degree is preferred.
- A Graduate Gemologist degree or prior Gemological Institute of America (GIA) coursework is preferred.
Skills
Experience
2–3 years of prior retail experience in retail operations; minimum 3 years.
Education
A college or university degree is preferred. A Graduate Gemologist degree or prior Gemological Institute of America (GIA) coursework is preferred.
Workplace
The successful candidate will be located in Fort Worth, Texas, USA, with easy access to Dallas.
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Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Coordinator», «Store Operations Coordinator», «Retail Operations Associate», «Back-of-House Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.