- Location
- Brisbane Queensland Australia
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Oct 16, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. is seeking a full-time Operations Coordinator for its Brisbane store to oversee Back of House operations and coordinate Merchandising, Customer Service and Client Services. The role manages repair orders and customer inquiries, supports selling and client relationships, and requires retail stock management or inventory control experience. The position is permanent.
Role & Responsibilities
- Oversee all Back of House operations, coordinating Merchandising, Customer Service and Client Services roles.
- Manage repair and service orders through to timely completion, meeting service quality standards and following approved Tiffany & Co. processes and procedures.
- Ensure customer inquiries by telephone, email and in person receive appropriate, timely responses and are resolved to high standards in line with Tiffany & Co. processes and procedures.
- Apply consultative one-to-one selling and product knowledge in customer interactions to build ongoing customer relationships and confidence.
- Provide high-standard customer follow-up to support the development of client relationships.
Qualifications
- Minimum 1–2 years of retail stock management or inventory control experience, preferably in the jewelry industry.
- Problem-solving ability.
- Strong customer service ethics.
- Excellent verbal and written communication skills.
- Strong attention to detail and problem-solving capabilities.
- Strong interpersonal skills.
- Proven multitasking experience and ability to meet deadlines.
- Advanced skills in MS Word, Excel and MIPS.
- Availability to work flexibly, including evenings, weekends and public holidays.
Skills
Experience
Minimum 1–2 years of retail stock management or inventory control experience, preferably in the jewelry industry; minimum 3 years.
Workplace
The role is situated in Brisbane, Queensland, Australia.
Explore jobs in Australia.
Benefits
Career development opportunities, Tiffany-designed training programs and generous employee discounts.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Coordinator», «Store Operations Coordinator», «Back-of-House Coordinator», «Retail Inventory Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.