- Location
- Birmingham England UK
- Employment
- Part-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Oct 14, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. is seeking an Operations Coordinator to lead back-of-house operations, inventory, order fulfilment and client service while supporting sales goals and store leadership. The role is permanent and part-time, working 2.5 days.
Role & Responsibilities
- Lead back-of-house operations in the store and partner with store leadership on initiatives that support the team and sales goals.
- Coordinate order fulfilment, manage inventory and coordinate client service activities.
- Deepen client relationships to build loyalty and spend; capture customer data to cultivate new and existing clients.
- Support the store in achieving or exceeding monthly, quarterly and annual sales plans through operational and sales-support functions, and drive business through key product pillars.
- Act as Guest Experience Manager and key holder; perform opening and closing procedures and act as manager on duty when a manager is unavailable.
- Deliver memorable client experiences as a Tiffany brand ambassador, demonstrating the Tiffany Touch and the Client Experience Behaviors in the TEI program (Voice of Client Survey).
- Optimize hospitality and store amenities, act on TEI performance and client feedback, and resolve client and employee concerns using sound judgment and knowledge of policies, procedures and practices.
- Perform daily operational tasks, including order fulfilment, shipping, receiving, replenishment, jewellery cleaning, merchandise transfers, and accepting jewellery repairs and merchandise for cleaning.
- Follow company operational policies and procedures, comply with internal controls and maintain inventory accuracy.
- Communicate and partner effectively with Sales Professionals, Management and clients to respond to and follow up on requests quickly and accurately.
- Support operational efficiency and productivity objectives, providing feedback on process changes through appropriate channels.
- When acting as manager on duty, assist management with work coordination and coaching team members to improve performance.
- Partner with the operations professional to lead and ensure operational excellence across all tasks.
Qualifications
- Must be based in the United Kingdom and authorised to work there.
- 2–3 years of retail operations experience, with comprehensive knowledge of merchandising, client service, administration and shipping.
- Strong analytical skills.
- Proficiency in Microsoft Word and Excel.
- Availability to work retail store hours as required, including nights, weekends and holidays.
- Organised and detail-oriented.
- Flexibility to perform different tasks according to day-to-day business needs.
- A college or university degree is preferred.
- A Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.
Skills
Experience
2–3 years of retail operations experience
Education
A college or university degree is preferred. A Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.
Workplace
The successful candidate will be located in Birmingham, England, UK.
Explore jobs in England or in the UK.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Coordinator», «Store Operations Coordinator», «Retail Operations Associate», «Store Operations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.