Tiffany & Co. Operations Coordinator

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Lead all back-of-house operations including order fulfillment, inventory management, and merchandise coordination
• Serve as key holder and manager on duty in the absence of store management, overseeing opening and closing procedures
• Deepen client relationships and drive lifetime loyalty by capturing customer data during transactions and cultivating new and existing clientele
• Support the store in consistently achieving or exceeding monthly, quarterly, and annual sales targets through operational excellence and sales support
• Deliver memorable in-store experiences by demonstrating the Tiffany brand promise during every client interaction and optimizing hospitality
• Execute daily operational tasks including shipping, receiving, merchandise replenishment, jewelry cleaning, repair intake, and inventory accuracy verification
• Ensure strict compliance with internal control procedures and company operational policies while maximizing productivity and efficiency
• Manage client and employee concerns using sound judgment and comprehensive knowledge of company policies and procedures
• Act as a Guest Experience Manager, taking action on customer feedback and Voice of Client Survey performance metrics
• Partner with Sales Professionals and management to respond and follow up on requests accurately and promptly

Qualifications

• Minimum 2–3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Word and Excel
• Organized and detail-oriented with ability to manage multiple priorities simultaneously
• Flexibility to perform diverse tasks based on day-to-day business needs
• Ability to work retail store hours as necessary, including nights, weekends, and holidays
• Authorization to work in the United States or the country where the position is based

Skills

Experience

Minimum 2–3 years of prior retail experience in retail operations, with comprehensive knowledge of merchandising, client service, administration, and shipping. Candidate must demonstrate mastery of back-of-house functions and the ability to support sales-driven retail environments.

Education

High school diploma or equivalent required. College or university degree preferred. Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 24.65 to USD 33.35 per hour.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.