Tiffany & Co. Operations Associate
Tiffany & Co. seeks an Operations Associate in Queens, NY to manage after‑sales repair processing, shipping documentation and fulfillment ($20–$26/hr).
Overview
Tiffany & Co. is a preeminent luxury jewellery and lifestyle brand renowned for craftsmanship, design excellence and iconic heritage. As part of the LVMH group, the company operates a global retail and service network focused on exceptional client experience and meticulous product care.
Role & Responsibilities
- Process and prepare service center repair orders, ensuring accurate POS closeout, packing, manifesting and labeling in accordance with production and quality standards.
- Create and maintain commercial invoices, shipping documents and export paperwork for domestic and international shipments, ensuring country‑specific regulatory compliance.
- Manage inventory of packing and security supplies; maintain an organized, safe and secure workspace to protect client merchandise.
- Serve as the liaison between the Service Center and internal stakeholders (stores, vendors, intra‑company facilities) to resolve order and repair issues.
- Maintain and archive paperwork according to retention policies and support tracking of shipments through relevant systems.
- Support management with escalations, projects, flexible assignments and ongoing operational tasks to meet business needs.
- Identify process inefficiencies and collaborate with stakeholders to implement continuous improvement initiatives.
Qualifications
- Minimum 2 years of business experience with a strong operational or logistics background.
- Proficiency with Microsoft Excel, Word and Outlook.
- High attention to detail and strong English language and grammatical skills.
- Demonstrated ability to reprioritize tasks to meet changing daily business needs and to work overtime, including occasional weekends.
- Excellent collaborator with the ability to build strong cross‑functional relationships.
- Preferred: Undergraduate degree.
- Preferred: Hands‑on experience in packing, distribution and/or quality assurance.
- Preferred: Familiarity with jewellery, watches, clocks or silver products and prior experience in luxury retail, technical or operations roles.
- Preferred: Knowledge of AS400, MIPS, POS or Compass and experience with shipping/tracking systems.
Skills
Experience
At least 2 years of relevant experience in operations, logistics, fulfillment, or after‑sales service; prior exposure to luxury retail or technical service environments is advantageous.
Education
Bachelor's degree preferred but not required.
Workplace
The role is situated in Queens, New York, USA. There are currently 5 open positions in Queens on Cerulean, with 2 added recently. Within New York, Cerulean currently features 587 open roles, including 18 recent additions. Across USA, Cerulean lists 2.186 open roles — 70 of them newly added.
Compensation
The base compensation for this position ranges from USD 20 to USD 26 per hour.
Culture
Tiffany & Co. cultivates a culture of meticulous craftsmanship, refined client service and discretion. Employees operate within a structured, collaborative global organisation that prioritizes product stewardship, operational excellence and the preservation of the brand's luxury standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.