Tiffany & Co. Internal Client Services Coordinator
Join Tiffany & Co. in Whippany as an Internal Client Services Coordinator, where you'll oversee sales and support functions for the employee store. Embrace a culture of inclusivity and innovation in the luxury fashion industry.
Overview
Tiffany & Co., a distinguished name in the luxury jewelry sector, is renowned for its commitment to crafting exquisite pieces that celebrate love and joy. As part of the LVMH group, Tiffany & Co. upholds a legacy of innovation and entrepreneurial spirit, fostering an environment where employees honor the past while envisioning the future. The company is dedicated to diversity, equity, inclusion, and belonging, ensuring a workplace that values every individual's contributions.
Role & Responsibilities
- Cultivate relationships with internal clients to enhance both in-store and online sales, adhering to employee purchase policies.
- Support private and pop-up events, including logistical planning and execution, to deliver exceptional in-store experiences at off-site venues.
- Perform daily operational tasks to maintain a varied product assortment and drive sales.
- Act as a Tiffany brand ambassador, promoting hospitality and a welcoming sales environment.
- Inspire and coach team members to elevate sales and leverage client feedback for continuous improvement.
- Deliver client-centric experiences, ensuring the preservation of the company's DEIB culture.
- Lead on the sales floor, coaching team members on product knowledge and service excellence.
- Optimize merchandise displays in line with internal presentation standards and care protocols.
- Collaborate with internal resources to optimize processes and resolve issues impeding sales and service standards.
- Execute operational duties efficiently to support sales and maintain service standards.
- Manage back-of-house operations, including deposit creation and change fund management.
- Initiate stock replenishment and maintain inventory accuracy across all product categories.
- Support company recognition, donation/gifting, and VIE program orders and related client care tasks.
- Maintain employee assortment in the Product Management Application for optimal online experience.
- Provide coverage for the eStore Client Care Associate as needed, responding to calls and emails professionally.
Qualifications
- Experience in retail or luxury retail, or relevant client-related experience such as hospitality.
- Flexibility to work non-traditional hours, including days, nights, and weekends.
- Exemplary verbal and written communication skills.
- Organized, detail-oriented, with strong problem-solving and decision-making abilities.
- Proficiency with Point of Sales (POS) systems and Microsoft Office suite.
- Ability to establish client connections and deliver service excellence to a diverse client base.
Skills
Experience
Beginner-level experience in retail, luxury retail, or client-related fields such as hospitality.
Education
Some college or university education preferred.
Workplace
The successful candidate will be located in Whippany, New Jersey, USA, with easy access to New York City. 13 luxury roles are listed in Whippany on Cerulean. Across the New Jersey region, Cerulean lists 116 open positions — 4 listed in the past two days. Cerulean currently advertises 2.262 open roles in USA, including 71 added in the last 48 hours.
Compensation
The hiring range for this position is $27.88 to $32.80 per hour, dependent on relevant skills and experience.
Benefits
Comprehensive benefits package including health, dental, and vision insurance, retirement savings plan, and employee discounts.
Culture
Tiffany & Co. fosters a culture of inclusivity and innovation, where employees are encouraged to honor the brand's storied past while contributing to its future. The company values diversity, equity, inclusion, and belonging, creating a supportive environment where all team members can thrive.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.