Tiffany & Co. In-Store Operations Coordinator

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Receive merchandise and prepare transfers to other store locations
• Ensure store inventory accuracy and availability to optimize client service, including Carnet merchandise and Travel Collections
• Monitor daily high-value counts and maintain returns reports
• Lead and coordinate cycle counts, physical inventory preparation, and annual physical inventory
• Lead and coordinate price changes, merges, re-classifications, and ticket changes
• Process merchandise requests and follow up on special orders and back orders
• Provide superior post-sales client service including repair and engraving order management
• Monitor and complete repair and engraving orders in a timely manner with estimates as needed
• Conduct scheduled cleaning and inspection of store inventory to support visual merchandising
• Assist on the sales floor while delivering the Tiffany Experience
• Partner with sales team to process merchandise orders in accordance with procedures
• Assist with planning and coordinating store events
• Process marketing-specific merchandise requests such as press shooting materials
• Manage all store supplies including sundries, packaging, and hospitality
• Track invoice approvals and verify daily inventory reports
• Function as liaison with facilities and IT; follow up on audit issues and manage record retention
• Perform daily cashier functions including accounts payable and cash-related tasks
• Act as Security and Health & Safety liaison for the store
• Maintain and implement operational support systems including inventory and supplier ordering

Qualifications

• Minimum 2–3 years of retail experience in in-store retail operations
• Comprehensive knowledge of merchandising, client service, administration, and shipping
• Proficiency in Microsoft Word and Excel
• IT knowledge
• Organized and detail-oriented mindset
• Strong analytical skills
• Ability to work well with clients, peers, and management
• Ability to understand and adhere to Tiffany & Co. standards
• Ability to manage project work and meet deadlines
• Flexibility to perform different tasks based on business needs
• Ability to work retail store hours including nights, weekends, and holidays

Skills

Experience

Minimum 3 years of retail experience in in-store operations with comprehensive knowledge of merchandising, client service, administration, and shipping/receiving.

Education

Not specified

Workplace

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.