- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Oct 22, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. seeks a High Jewelry Manager for its Ginza store to drive strategic growth in high jewelry sales, client engagement and product value, while building and developing an expert community. The permanent role includes expert client support, partnership with store and specialist teams, and flexible shift work during store hours, including weekends and public holidays.
Role & Responsibilities
- Provide strategic insights to support effective client engagement strategies for ultra-high-net-worth clients, working with Tiffany Ginza’s management team and Private Client members.
- Collaborate with the Client Relations team to assess store needs and propose new approaches, tools and content to enhance the high jewelry client experience.
- Work with the Merchandising and High Jewelry teams to develop product assortment proposals that meet and exceed client needs and expectations.
- Provide expert support in high jewelry client appointments, communicating each piece’s artistry and craftsmanship through product presentations and storytelling.
- Serve as a trusted high jewelry advisor to Client Advisors, supporting client preparation and long-term relationship-building strategies.
- Improve visibility of the high jewelry client pipeline and advance opportunity management and forecast accuracy.
- Support high jewelry opportunities at key stores in Japan as needed.
- Provide deep expertise in diamonds, colored gemstones, jewelry design, craftsmanship and Tiffany’s heritage, applying it to sales strategies and client interactions.
- Help establish a community of high jewelry experts with strong gemological and jewelry-making knowledge and storytelling skills.
- Help develop and implement structured training plans with clear schedules and expectations, enabling the expert community to support high jewelry sales confidently.
- Partner with the management team to identify and engage internal and external contributors to the expert community.
- Provide ongoing learning opportunities and access to industry insights, sharing updates and supporting the expert community’s development and engagement.
- Contribute to growth in high jewelry sales and client retention through expert support, strategic recommendations and enhanced client experiences.
- Support the successful launch and ongoing development of the high jewelry expert community, improving product knowledge and storytelling across client-facing teams.
- Serve as a key expert resource on high jewelry, influencing product positioning and client engagement strategies.
- Work flexibly in shifts during store opening hours, including weekends and public holidays, in line with store operations and client needs.
- Elevate the Tiffany Ginza brand and contribute to greater awareness and sustainable growth of high jewelry in the Japanese market.
Qualifications
- At least 8 years of practical experience in high jewelry.
- A gemological qualification; Graduate Gemologist (GG) level is preferred.
- Excellent written communication, communication and presentation skills.
- Budget management skills and experience advancing local initiatives.
- Experience in the luxury watch and jewelry industry.
- Experience in client relations or a client-facing role.
Skills
Experience
At least 8 years of practical experience in high jewelry; the role also requires a minimum of 10 years’ experience.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «High Jewelry Sales Manager», «High Jewelry Business Development Manager», «High Jewelry Client Experience Manager», «High Jewelry Specialist Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.