Tiffany & Co. High Jewelry and Watch Director

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Lead strategy and execution support for new and existing client engagement and bespoke experiences, including in-store experiences, High Jewelry events, client gestures and gifting, to cultivate and engage High Jewelry clients.
• Support the South Asia Pacific team in growing the High Jewelry segment, enhancing client relations, expanding the High Jewelry community, and delivering event support and follow-up; partner with Merchandising on the regional High Jewelry merchandising strategy.
• Support market leaders, Clienteling and Events teams, and High Jewelry Experts in implementing High Jewelry strategy and tracking key milestones and progress.
• Support Regional, Blue Book and Key Client Presentations with High Jewelry and Watch expertise, including gemstones, storytelling and selling techniques.
• Serve as a client-facing Tiffany High Jewelry and Watch Expert, answer technical questions and assist with closing sales as needed at local and international High Jewelry Blue Book events for South Asia Pacific clients.
• Develop competence and confidence in High Jewelry and Watch technical skills, client relationship building and lifestyle experiences, including training on art, auctions, exhibitions and collections.
• Deliver High Jewelry and Watch training content and tools, including translation and proofreading of training materials.
• Design and implement local seminars with High Jewelry Experts for Client Advisors, creating a platform to share synergies and expertise, including competitive intelligence.
• Share knowledge and expertise at regional conferences and meetings.
• Prepare information and intelligence briefings.
• Develop and grow a clienteling strategy supporting the region’s day-to-day High Jewelry business and High Jewelry and Watch event business.
• Drive regional development of clienteling programs, strategies and service support.
• Build strategies for client outreach and engagement.
• Drive regional partnership initiatives and prospect within key networks to identify and cultivate new High Jewelry clients.
• Define the regional client treatment program; source and produce VIP experiences and gifts, and manage orders and allocations.
• Extend client treatment and experiences throughout the client journey, beyond physical assets and functional scope.
• Develop in-store client experience enhancements, ensuring high-quality execution and monitoring, including hospitality menus, services and special celebrations.
• Collaborate with the CRM analytics team on client data strategy and support.
• Study competitor and industry best practices in client treatment and gifting for high-end clients.
• Partner with Merchandising on High Jewelry and Watch assortment strategy and allocation.
• Provide input on High Jewelry and Watch assortments for in-store and event collection offerings.
• Participate in competitive shopping visits to gather information and research for key initiatives, including current assortments, market category trends and competitor pricing.

Qualifications

• 8–10 years of relevant experience; the role also specifies a minimum of 10 years.
• Luxury retail experience.
• Full understanding of the marketplace and client demographic.
• Driven, energetic and independent.
• Detail-oriented and organized, with excellent interpersonal skills.
• Outstanding written and verbal communication skills.
• Passion and creativity for building client relationships.
• Ability to meet deadlines, work under pressure and multitask.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint and Word.
• A degree in Business Administration, Marketing or equivalent is preferred.
• Gemologist Certification is strongly preferred.

Skills

Experience

8–10 years of relevant experience; minimum 10 years required.

Education

A degree in Business Administration, Marketing or equivalent is preferred. Gemologist Certification is strongly preferred.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.