Tiffany & Co. Head of Retail Learning, South Asia Pacific

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Define and lead the South Asia Pacific Retail Learning strategy, ensuring clear alignment with global priorities, regional business objectives and market-specific commercial needs
• Establish the regional learning roadmap, annual priorities, operating rhythms and governance processes to ensure consistency, focus and accountability across markets
• Partner with Global Retail Learning to influence program development, provide regional insights and ensure global curriculum is relevant and effectively adopted across South Asia Pacific
• Build strong cross-functional partnerships with Retail Excellence, Market Leadership, Human Resources, Client Relations, Merchandising and Operations to translate business priorities into learning interventions
• Balance regional consistency with market relevance by guiding localisation of tools, resources and programs while safeguarding Tiffany standards and client experience expectations
• Oversee learning budget, resource allocation, project plans, supplier partnerships and delivery timelines to ensure programs are executed with quality, discipline and commercial impact
• Define regional learning KPIs and success measures that connect training activity to business outcomes, client experience, service standards and sales performance
• Use LMS data, participation metrics, field observations and business results to assess program effectiveness and identify capability gaps across markets
• Provide regional insights, recommendations and feedback to Market Leadership, Managing Directors, Retail Excellence and Global Retail Learning to inform future priorities and program design
• Drive continuous improvement by evaluating return on learning investment and ensuring programs are simplified, scalable and focused on measurable behaviour change
• Ensure effective regional deployment of Tiffany Retail Learning curriculum and global programs, with clear market activation plans and consistent standards of execution
• Partner with market Retail Learning teams to adapt, design and deliver learning solutions that address identified capability gaps and support commercial priorities
• Champion integrated learning journeys that combine formal training, field coaching, leadership routines and on-the-job application to embed sustained behaviour change
• Provide structured feedback to Global teams on program adoption, market relevance and opportunities to enhance learning materials for the region
• Consult with regional and market leaders to identify capability priorities, business challenges and opportunities to accelerate retail performance
• Partner with Retail Learning Managers, Field Coaches, Market Leadership and Human Resources to support targeted development plans for key retail populations
• Recommend learning resources, coaching interventions and performance support tools to close knowledge, skill and behaviour gaps across markets
• Strengthen the capability of Store Leaders and Team Managers as sales coaches and high-impact people leaders who can sustain learning outcomes in the field
• Lead, animate and coach the South Asia Pacific Retail Learning community, creating a strong regional network of Retail Learning Managers and Field Coaches
• Establish regular community routines, forums and touchpoints to cascade global and regional priorities, build alignment, exchange market insights and accelerate adoption of key learning initiatives
• Coach and develop Retail Learning Managers and Field Coaches to strengthen facilitation quality, coaching impact, stakeholder influence and business acumen
• Create mechanisms for peer learning, sharing of success stories and replication of high-impact practices across markets
• Ensure in-store coaching is consistently embedded through market routines and that field coaching activity supports measurable improvement in client experience, selling behaviours and retail leadership effectiveness

Qualifications

• Minimum 10+ years of retail, training, instructional design, classroom facilitation or performance consulting experience
• Bachelor's degree or above
• Demonstrated experience leading teams with direct reports and cross-functional responsibilities
• Focused on delivering excellence with strong ability to demonstrate influence and champion for change
• Continuous improvement mindset with the agility to shift priorities as business needs evolve
• Appreciation of retail and luxury sectors
• Demonstrated experience setting training strategies aligned to business objectives
• Highly effective facilitation and presentation skills
• Highly organized with ability to execute innovative solutions
• Strong interpersonal skills and ability to work collaboratively with all levels of employees

Skills

Experience

Minimum 10 years of progressive experience in retail, training, instructional design, classroom facilitation or performance consulting. Demonstrated track record leading teams, driving learning strategy aligned to business objectives, and building capability in global or regional environments. Experience with retail luxury brands or high-end customer-facing environments preferred.

Education

Bachelor's degree or above. Gemological Diploma preferred. Instructional Design certification or equivalent professional qualification in learning and development is advantageous.

Workplace

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.