Tiffany & Co. Field Coach Trainer

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Understand retail mathematics and the skills, actions, and behaviors that impact key performance indicators, rolling out training initiatives based on business needs as directed by the Retail Learning Manager
• Monitor daily sales floor interactions and share observations with Commercial Leadership regarding Tiffany & Co. knowledge, client experience standards, selling skills, and brand behaviors
• Ensure consistent demonstration of brand behaviors on the sales floor, including grooming, image, etiquette, and store presentation standards
• Provide evaluations and post-training assessments to measure learning effectiveness and return on investment
• Maintain a strong presence on the sales floor, working alongside Team Managers and Sales teams to support adoption of desired behaviors, skills, and client experience standards
• Utilize metrics, KPIs, reports, and business insights to assess learning effectiveness and identify opportunities for continuous improvement
• Ensure full execution of the retail learning strategy, including preparation, facilitation, coaching, feedback, reinforcement, and follow-up
• Partner with Commercial Leadership and Retail Learning Manager to structure and schedule impactful learning moments that support business priorities and performance objectives
• Organize and facilitate engaging onboarding and induction experiences for all new hires, partnering with subject matter experts and store leaders
• Lead by example and foster a culture of continuous learning, coaching, feedback, and development across the Client Advisors' population
• Monitor and coach the sales team on individual targets, offering short- and long-term solutions to closing performance gaps in partnership with Team Managers

Qualifications

• Minimum 5 years of retail training and coaching experience, preferably within a luxury brand or luxury service environment
• Advanced organizational and time management skills with ability to prioritize multiple initiatives and manage competing deadlines in a fast-paced environment
• Strong facilitation, presentation, communication, and interpersonal skills
• Ability to influence and build relationships across all levels of the organization
• Demonstrates strong self-awareness and emotional intelligence
• Remains composed and solutions-oriented in all circumstances
• Empowers others while holding self and team members accountable
• Ability to adapt communication style to motivate and inspire diverse teams
• Fosters a learning environment and growth mindset
• Collaborative and proactive in building partnerships across cross-functional teams
• Confident in taking initiative and identifying appropriate courses of action
• Willingness to work evenings, weekends, and special events as business needs require

Skills

Experience

Minimum 5 years of retail training and coaching experience, preferably within a luxury brand or luxury service environment.

Workplace

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.