Tiffany & Co. Field Coach Trainer

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Monitor and evaluate daily client interactions on the sales floor, providing constructive feedback aligned with Tiffany knowledge standards, client experience benchmarks, and selling best practices
• Ensure brand behaviors and presentation standards are consistently demonstrated across store operations, including grooming, etiquette, and visual merchandising compliance
• Partner with store leadership to identify performance opportunities through sales dashboards, NPS scores, and direct observation
• Develop and implement customized store learning and coaching plans with individual performance targets
• Monitor sales team performance against targets and provide targeted coaching solutions, including advanced training, materials review, and performance gap closure strategies
• Establish regular check-in schedules with store and retail performance teams to track coaching progress and address emerging opportunities
• Maintain detailed coaching records and update employee training files within the Learning Management System
• Lead by example in fostering a coaching and feedback culture, developing store and team managers' leadership capabilities
• Partner with store leadership to structure, schedule, and facilitate regional training sessions, peer mentorship programs, and employee development experiences
• Organize and facilitate comprehensive onboarding and induction programs for new hires in collaboration with regional subject matter experts
• Prepare monthly training calendars aligned with business objectives, mapping learning solutions such as daily huddles and in-store sessions
• Ensure full execution of the retail training strategy across designated stores, including preparation, facilitation, follow-up, and coaching activities
• Monitor the quality and impact of all in-store training initiatives through active sales floor presence and partnership with store management
• Support regional client satisfaction and sales objectives by ensuring applied learning and brand desirability execution

Qualifications

• Minimum 5 years of training and development experience in luxury brand or luxury service environments
• Demonstrated retail leadership experience
• Proven track record of implementing effective coaching methodologies
• Strong facilitation, communication, and interpersonal skills
• Ability to empower team members and hold self and others accountable
• Capacity to instill confidence and build belief in team capabilities
• Commitment to fostering a learning-oriented environment and mindset
• Willingness to embrace challenges and encourage organizational growth
• Proactive approach to taking initiative and identifying appropriate action paths
• Ability to interact effectively with diverse employee levels and teams
• Flexibility to work evenings and weekends as required
• Willingness to travel within the region as needed

Skills

Experience

Minimum 5 years of training and development experience within luxury brands or luxury service sectors, combined with demonstrated retail leadership background and a proven ability to implement effective coaching approaches across diverse team environments.

Workplace

Benefits

Training and development opportunities within LVMH; retirement plan; EGYM WellPass; EdenRed meal vouchers; attractive employee discounts; comprehensive welcome and onboarding training.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.