Tiffany & Co. Field Coach Trainer

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Partner with Retail Leadership to translate business priorities into impactful learning and coaching strategies
• Support stores in achieving sales objectives through targeted coaching interventions focused on luxury selling behaviours
• Elevate the Tiffany Client Experience by reinforcing service excellence and embedding learning as a daily practice
• Spend at least 80% of time in stores providing on-the-floor coaching that transforms knowledge into performance
• Observe, inspire and develop Client Advisors through personalized coaching plans and targeted development interventions
• Empower Store Leaders to become effective people developers and multipliers of learning across their teams
• Create proactive and trusted partnerships with Retail Learning Managers, Store Managers and Retail Leaders
• Co-design coaching priorities aligned with business needs and talent development goals
• Contribute to the Quarterly Retail Learning roadmap and monthly learning calendars
• Inspire teams to live and breathe the Tiffany & Co. values and standards
• Recognize and celebrate achievements that reinforce a culture of excellence and continuous development

Qualifications

• Minimum 5 years of training and development experience in a luxury brand or luxury service industry
• Proven retail leadership experience
• Demonstrated track record with an effective coaching approach
• Strong facilitation, communication, and interpersonal skills
• Ability to empower teams and hold self and others accountable
• Capacity to foster a learning environment and growth mindset
• Confident in taking initiative and identifying the appropriate course of action
• Ability to interact with all levels of employees and diverse teams
• Willingness to work evenings and weekends
• Willingness to travel as needed

Skills

Experience

Minimum 5 years of training and development experience within the luxury brand or luxury service industry, with demonstrated retail leadership experience and a proven track record of implementing effective coaching approaches that drive measurable business results.

Education

No specific educational requirements are stated; however, formal training in coaching methodologies, organizational development, or adult learning principles is desirable.

Workplace

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.