Tiffany & Co. Field Coach

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Partner with store leaders and retail teams to observe, monitor, and provide coaching to ensure consistent delivery of the Tiffany client experience and brand values
• Align with retail goals to implement and drive changes and elevation in client experience standards
• Monitor and observe daily client interactions on the sales floor, providing constructive feedback and maintaining coaching logs evaluated against Tiffany knowledge, client experience, and selling skills benchmarks
• Ensure brand behaviors are demonstrated consistently on the sales floors, including grooming, image, etiquette, and store presentation standards
• Identify store opportunities through observation, sales dashboards, and Net Promoter Score (NPS) data in partnership with store leaders
• Create and monitor coaching plans for market and store, updating coaching logs to provide visibility on progression and time spent equipping the sales team
• Coach the sales team on client experience behavior, offering short- and long-term solutions to close performance gaps through coaching, training, and training material review
• Establish frequent check-in schedules with store leadership and learning teams on coaching conversations, progress, and opportunities
• Update training records for employees in Tiffany's Oracle Learning Management System (LMS)
• Lead by example and support a culture of coaching and feedback in collaboration with Store and Team Managers
• Provide feedback to store leaders upon observation of leadership rituals (daily team huddles, leader presence on floor, one-to-one conversations)
• Partner with store leadership on structuring, scheduling, and participating in motivational learning moments including regional training sessions, peer mentorship programs, and employee experiences
• Partner with Regional and Local Retail Learning Managers to facilitate trainings designed to support business objectives
• Organize and facilitate inspiring and impactful onboarding and induction for all new hires, partnering with subject matter experts to ensure enhanced learning experiences
• Prepare monthly training calendars and focuses with store management, mapping out learning solutions based on observations and specific business objectives
• Observe the quality of all in-store training through follow-up activities, maintaining active sales floor presence to assess the impact of learning initiatives

Qualifications

• Proven experience in retail leadership and people development
• Confident in identifying gaps and applying coaching and learning methodology and techniques to train retail team members
• Proven track record with progressive coaching approaches
• Strong facilitation, communication, and interpersonal skills
• Ability to interact strategically with a broad range of stakeholders
• Demonstrated ability to lead and inspire as a role model
• Growth mindset and winning spirit

Skills

Experience

Minimum 5 years of progressive retail leadership and people development experience, preferably in luxury retail or premium consumer goods environments.

Education

Secondary education or equivalent; additional qualifications in coaching methodology, training and development, or business management are advantageous.

Workplace

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.