Tiffany & Co. Field Coach

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Collaborate with Store Leaders and retail teams to identify business priorities and areas requiring development, using KPIs, customer feedback, store observations, and performance metrics as diagnostic tools
• Analyze coaching needs across assigned stores and develop tailored capability development plans for Client Advisors and Store Leaders
• Conduct on-floor 1:1 coaching and deliver immediate, meaningful feedback to strengthen customer experience, relationship-building, sales execution, and leadership capabilities
• Design and deliver field-based learning activities including micro-learning sessions and role-play scenarios to ensure Tiffany & Co. training programs translate to real-world sales performance
• Support the onboarding journey of new Client Advisors (pre-hire, during, and post-hire) to accelerate their adaptation to Tiffany & Co. culture, customer experience standards, and sales methodologies
• Facilitate digital learning platform adoption and support application of learning content to daily operations
• Share best practices, field insights, and success stories across assigned stores to build consistent learning levels and professional standards
• Support the delivery of group training programs and learning initiatives as driven by business priorities
• Establish a coaching culture of continuous learning and feedback; recognize member growth and positive behavioral changes to maximize potential
• Deliver new product launches, customer events, and seasonal campaigns with field coaching support to ensure successful execution
• Champion new learning approaches and ideas to enhance individual and team capability
• Serve as a Tiffany & Co. brand ambassador, embodying the company's values and professional excellence

Qualifications

• Minimum 5 years of hands-on experience in luxury retail
• Proven track record in sales performance improvement, customer relationship building, loyalty enhancement, team leadership, and results-oriented coaching
• Outstanding communication, collaboration, and influencing capabilities to effectively coach and develop Client Advisors and Store Leaders
• Demonstrated ability to analyze performance and behavioral improvement opportunities based on KPIs, customer feedback, and field observations
• Ability to collaborate effectively with multiple stores and diverse stakeholders, manage priorities, and drive change initiatives
• Strong active listening, empathy, and interpersonal relationship skills
• Willingness and ability to travel regularly to assigned stores and conduct frequent store visits
• Alignment with Tiffany & Co. values; embodiment of a Curious, Thoughtful, and Optimistic mindset in supporting member growth and building a learning culture

Skills

Experience

Minimum 5 years of professional experience in luxury retail environments, with demonstrated expertise in sales performance improvement, customer loyalty building, team leadership, and performance-based coaching. Proven success in translating training and development initiatives into measurable behavioral and business outcomes.

Education

No specific educational requirement is detailed in the source material; a secondary/upper-secondary education (high school diploma or equivalent) is typically expected for this level of retail management role.

Workplace

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.