Tiffany & Co. Field Coach
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Jul 30, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. Field Coach position in Bangkok, Thailand. Lead retail coaching and training initiatives to develop brand ambassadors and drive client experience excellence across luxury jewelry retail stores.
Role & Responsibilities
- Observe and monitor daily client interactions on the sales floor, providing constructive feedback evaluated against Tiffany standards, client experience benchmarks, and selling skills best practices
- Align with retail goals to implement and drive elevation in client experience across assigned markets
- Ensure brand behaviors are demonstrated on sales floors as company standard, including grooming, image, etiquette, and store presentation standards
- Partner with store leaders to identify market and store opportunities through observation, sales dashboards, and NPS data
- Create and execute coaching plans for market and store, updating coaching logs to provide visibility on progression and time invested
- Monitor and coach sales teams on client experience behavior, offering short- and long-term solutions to close performance gaps through coaching, training classes, and review of training materials
- Establish frequent check-in schedules with store leadership, market retail performance teams, and learning teams on coaching conversations and progress
- Update training records for employees in Tiffany Oracle Learning Management System (LMS)
- Lead by example and help establish a culture of coaching and feedback, working directly with Store and Team Managers
- Provide feedback to store leaders upon observation of Leadership Rituals (Daily T, Leader on the floor, 1-to-1 conversations)
- Partner with store leadership on structuring, scheduling, and participating in motivational learning moments, including regional training sessions and peer mentorship programs
- Facilitate trainings for designated markets designed to support business objectives in partnership with Regional and Local Retail Learning Managers
- Organize and facilitate inspiring on-boarding and induction experiences for new hires, ensuring enhanced learning experiences
- Prepare monthly training calendars in partnership with store management, mapping learning solutions based on business objectives
- Observe quality of in-store training via follow-up and maintain active sales floor presence to assess impact of learning initiatives
Qualifications
- Expert knowledge in retail leadership and people development
- Demonstrated ability to identify performance gaps and apply coaching and learning methodologies effectively
- Proven track record with progressive coaching approaches
- Strong facilitation, communication, and interpersonal skills
- Ability to interact strategically with broad range of stakeholders
- Exemplary role model with leadership presence
- GIA Certification (preferred)
- Jewelry industry experience (preferred)
- Oracle Learning Management System (LMS) proficiency (preferred)
Skills
Experience
Minimum 5 years of progressive retail leadership, training, and development experience. Preferred: 3+ years of retail field coaching, training and development, or facilitation experience within luxury brands or service industries.
Education
Secondary education required; tertiary education or specialized training in retail management, coaching, or human resources development preferred.
Workplace
The successful candidate will be located in Bangkok, Bangkok, Thailand.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Coach», «Retail Trainer», «Field Trainer», «Learning & Development Coach», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.