Tiffany & Co. eCommerce Coordinator

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Coordinate ecommerce expansion and omni-channel implementation projects, including action log management, timeline adherence, risk escalation, cost monitoring, and stakeholder reporting
• Oversee User Acceptance Testing (UAT) coordination and monitoring to verify system integration between eCommerce front-end, Order Management System (OMS), Warehouse Management System (WMS), ERP financial systems, and carrier networks
• Develop and communicate standard operating procedures (SOP) and provide change management support through training and user guidance on process modifications
• Manage post-launch hypercare operations and coordinate ecommerce returns workflows, liaising with carriers, third-party logistics providers, client care centers, and finance teams for refund processing
• Coordinate personalization requests for ecommerce orders, including store pickup logistics, warehouse and repair center coordination, and carrier delivery management
• Perform inventory reconciliation between systems and execute stock adjustments when justified; investigate and follow up on shipment discrepancies for inbound and outbound orders
• Manage packaging forecasting and sourcing activities; optimize operational performance reports and review progress on optimization initiatives
• Support sold order management by identifying appropriate fulfillment sources for out-of-stock store requests and utilizing AI-driven automation tools; manage fragrance planning activities including order placement and back-order coordination

Qualifications

• Bachelor's degree or equivalent qualification
• Minimum 3 years of experience in supply chain, sales analysis, or stock management within luxury or retail sectors
• Advanced proficiency in Microsoft Excel
• Excellent written and verbal communication skills with strong diplomatic capabilities
• Strong analytical mindset with meticulous attention to detail
• Knowledge of analytics and reporting tools (such as Power BI or Business Objects) preferred

Skills

Experience

Minimum 3 years of experience in supply chain, sales and stock analysis in the luxury or retail industry, with demonstrated competency in warehouse and distribution operations, order fulfillment processes, and cross-functional project coordination.

Education

Bachelor's degree or equivalent professional qualification.

Workplace

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.