Tiffany & Co. E-Commerce Manager
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fine Watches & Horology
- Posted
- Jul 28, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. E-Commerce Manager in São Paulo, Brazil. Lead digital business growth with data-driven strategy and cross-functional leadership.
Role & Responsibilities
- Manage daily e-commerce operations, including sales reporting, site merchandising, and content updates aligned with global and local brand strategies
- Monitor and optimize key commercial metrics including revenue, conversion rate, average order value (AOV), traffic quality, and units per transaction (UPT)
- Develop and execute data-driven action plans with clear KPIs, timelines, and measurable outcomes to drive incremental sales and improve business performance
- Partner with media agencies and internal marketing teams to strengthen traffic acquisition, conversion, customer acquisition, and revenue generation
- Coordinate cross-functional initiatives with Brazil E-Commerce, Marketing, CRM, Client Relations, and IT teams to support project implementation and resolve website-related issues
- Conduct continuous A/B testing and performance optimization to enhance user experience and conversion rates
- Act as the key representative for Brazil E-Commerce in communications with local stakeholders and Global HQ
- Develop and execute e-commerce strategies aligned with global and local business priorities
- Ensure site accuracy, functionality, and best-in-class online client experience that reflects Tiffany & Co.'s brand vision
Qualifications
- 3+ years of experience in e-commerce or digital business within retail (luxury retail experience highly valued)
- Demonstrated experience in digital marketing, performance media planning, campaign optimization, and evaluation
- Advanced proficiency with website analytics and reporting tools such as Google Analytics 4, Power BI, or Google Looker Studio
- Hands-on familiarity with content management systems (CMS) and e-commerce platforms
- Strong commercial acumen with proven track record managing business performance and commercial KPIs
- Excellent analytical skills with demonstrated ability to use data to drive business decisions and identify growth opportunities
- Strong project management capabilities with ability to manage timelines and multiple cross-functional stakeholders
- Self-starter mentality with high initiative, problem-solving orientation, and ownership mindset
- Business-level English fluency required for direct communication with Global HQ
Skills
Experience
3+ years of professional experience in e-commerce or digital business operations, preferably within retail environments. Demonstrated expertise in driving commercial performance through data analysis, digital marketing campaign optimization, and cross-functional collaboration. Prior luxury retail experience is advantageous.
Education
Bachelor's degree in Business, Marketing, E-Commerce, Digital Marketing, or a related field is preferred.
Workplace
This position is based in São Paulo, São Paulo, Brazil.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Digital Commerce Manager», «Online Business Manager», «E-Commerce Operations Manager», «Digital Retail Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.