Tiffany & Co. E‑commerce Assistant Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- High Jewelry
- Posted
- Apr 28, 2026
About Tiffany & Co.
Tiffany & Co. is a globally recognized luxury jeweller renowned for its high‑quality craftsmanship and iconic design language. As part of the LVMH group, the maison combines legacy brand equity with the operational scale and global reach of a leading luxury conglomerate, offering employees the opportunity to work at the intersection of heritage craftsmanship and contemporary retail innovation.
Tiffany & Co. is hiring an E‑commerce Assistant Manager in Tokyo — lead site operations, performance analysis and digital strategy for the Japan market.
Role & Responsibilities
- Oversee day‑to‑day e‑commerce operations for Tiffany & Co. Japan, including sales reporting, site content updates and ongoing site health checks to ensure a flawless luxury client experience.
- Implement global and local content strategies in collaboration with merchandising and creative teams to reflect brand standards and commercial priorities.
- Monitor daily sales and site KPIs; identify trends and issues and translate analysis into actionable, timebound plans to improve traffic, conversion and AOV.
- Partner with Japan and New York HQ e‑commerce and IT teams to support project implementation, resolve site incidents, and deploy feature enhancements.
- Work with external advertising agencies and internal marketing stakeholders to plan, execute and evaluate performance media initiatives and owned‑media campaigns.
- Design and run UX/conversion tests; recommend and implement optimizations to product pages, journeys and checkout flows.
- Represent Japan e‑commerce in cross‑functional forums, sharing insights with Digital Commerce, Merchandising and CRM to align local and global priorities.
Qualifications
- Minimum 3 years' experience in e‑commerce or digital business; retail experience preferred.
- Proven experience in digital marketing, including performance media planning and campaign evaluation.
- Demonstrated project management capability with experience coordinating cross‑functional stakeholders and external agencies.
- Proficiency with website analytics and reporting tools and familiarity with CMS workflows.
- Native‑business level Japanese and business‑level English for regular communication with global HQ.
- Self‑starter with strong problem‑solving skills, commercial mindset and ownership orientation.
Skills
Experience
Minimum three years’ professional experience in e‑commerce or digital business roles, ideally within retail. Demonstrable experience in digital marketing, KPI tracking and cross‑functional project delivery is required.
Education
Bachelor's degree in business, marketing, communications, digital commerce or a related discipline preferred.
Workplace
This position is based in Tokyo, Tokyo, Japan.
Culture
Tiffany & Co. blends the heritage of an iconic jeweller with the global resources of LVMH, fostering a culture that values craftsmanship, refined client service and meticulous attention to detail. The workplace emphasizes cross‑border collaboration, high standards of aesthetic and commercial excellence, and a commitment to elevating the client experience across channels.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «E‑commerce Manager», «Digital Commerce Manager», «Online Merchandising Manager», «E‑commerce Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.