Tiffany & Co. Director, Patek Philippe Salon

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Lead the Patek Philippe Salon’s sales performance, achieving commercial targets, product-category objectives, and key performance indicators.
• Translate The Landmark’s commercial strategy into actionable priorities, business plans, and measurable outcomes for the Patek Philippe team.
• Use knowledge of local and international clientele to identify and activate business-growth and market-penetration opportunities.
• Develop and execute strategies to strengthen commercial performance, maximize productivity, and support long-term growth.
• Lead regular business reviews and team meetings to communicate priorities, assess performance, and maintain accountability for results.
• Establish a strong clienteling culture, setting clear expectations for client acquisition, appointment generation, outreach, retention, and relationship development.
• Engage personally with key clients and model the cultivation of meaningful, long-term Patek Philippe client relationships.
• Coach and develop the team in client-development strategies, conversion, and personalized luxury experiences.
• Ensure an exceptional client experience across all touchpoints, reflecting Patek Philippe and Tiffany & Co. standards.
• Drive initiatives to increase client acquisition, retention, and engagement while strengthening the Salon’s reputation and presence in the luxury watch market.
• Lead, coach, and develop the Patek Philippe team, strengthening individual capabilities, leadership effectiveness, and overall performance.
• Set clear performance expectations and measurable objectives aligned with commercial priorities and The Landmark’s strategic initiatives.
• Foster accountability, recognition, and continuous development through consistent coaching, qualitative feedback, and performance management.
• Build an inclusive, collaborative, high-performance environment reflecting Tiffany & Co.’s values and belief that People Make the Difference.
• Partner with HR and The Landmark leadership team on performance, employee engagement, talent development, and organizational needs.
• Maintain operational discipline and consistency across the Salon, ensuring adherence to company policies, procedures, and internal control requirements.
• Ensure accurate, accountable after-sales processes and appropriate communication to deliver a seamless client experience.
• Oversee Wish List processes and delivery coordination, aligning client expectations, product availability, and business priorities.
• Coordinate daily Salon operations, resources, and business priorities effectively.
• Partner with the Chief Client Relations Officer & Global Head of High Jewelry and Patek Philippe, Vice President & GM, Commercial Director, and relevant leadership partners on strategies supporting Salon growth and overall Landmark performance.
• Collaborate with Client Development, Operations, HR, Merchandising, and other functional partners to align execution and address business needs.
• Build internal and external partnerships that support client development, business growth, and brand recognition.
• Represent Tiffany & Co. and the Patek Philippe Salon professionally, reinforcing the brand’s reputation and distinctive client experience.

Qualifications

• 15+ years of experience in luxury retail, fine jewelry, luxury watches, or related consumer goods, including significant experience leading sales teams and driving commercial results.
• Knowledge of luxury watches and the watch industry preferred, but not required.
• Demonstrated record of achieving sales targets, improving productivity, and delivering sustainable business growth.
• Strong understanding of luxury client expectations and ability to deliver a distinctive, personalized shopping experience.
• Experience attracting, developing, and retaining diverse talent while fostering accountability, inclusion, and continuous improvement.
• Strong communication, influencing, and collaboration skills, with the ability to partner effectively across functions and organizational levels.
• Ability to balance strategic commercial priorities with hands-on leadership and day-to-day business execution.
• Strong organizational skills and attention to detail, with the ability to manage competing priorities in a dynamic luxury retail environment.
• Proficiency in Microsoft Office applications and familiarity with client relationship management and point-of-sale systems.
• Flexibility to work non-traditional hours, including evenings, weekends, and holidays, according to business needs.
• Bachelor’s degree in a related field preferred.
• Authorization to work in the United States required.

Skills

Experience

Minimum 5 years; the qualifications specify 15+ years in luxury retail, fine jewelry, luxury watches, or related consumer goods, including significant sales-team leadership and commercial-results experience.

Education

Bachelor’s degree in a related field preferred.

Compensation

The base compensation for this position ranges from USD 160,000 to USD 220,000 per annum.

Benefits

Eligible employees are offered comprehensive benefits, including adoption and surrogacy assistance, parental leave, mental, emotional, physical, and financial well-being programs, medical, dental, and vision insurance, 401(k) plans with company match, and paid time off.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.