Tiffany & Co. Director of Client Experience
- Employment
- Full-Time
- Seniority
- Director
- Compensation
- $150,450–177,000/hour
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- May 12, 2026
About Tiffany & Co.
Tiffany & Co. is an iconic American jeweler recognised for exceptional craftsmanship, high-jewelry collections and landmark flagship experiences; the maison is part of the LVMH group and operates globally across retail, heritage and cultural programming to reinforce its luxury positioning.
Tiffany & Co. — Director of Client Experience (The Landmark), New York: lead hospitality, ambassador teams and art & culture to deliver flagship luxury service.
Role & Responsibilities
- Define, own and continuously refine the client experience strategy across The Landmark to ensure best-in-class service at every touchpoint.
- Lead the hospitality proposition — design and oversee food, beverage, lounge and hosting experiences, manage hospitality budgets and inventory.
- Manage and develop the Ambassador team to deliver exceptional welcome, flow management, private tours and first-impression standards.
- Oversee Art & Culture programming: curate exhibitions, partnerships and cultural activations that integrate brand heritage into the client journey.
- Build and maintain operating procedures, service rituals, escalation processes and readiness standards for daily and peak operations.
- Partner with Commercial, High Jewelry, Client Relations & Events, Operations, HR, Security and Facilities to ensure aligned execution.
- Hire, coach and develop managers and frontline teams; drive capability building, succession planning and a culture of accountability.
- Own service KPIs, monitor client feedback and qualitative insights, and implement continuous improvement to strengthen loyalty and commercial outcomes.
- Select and manage third-party hospitality vendors and partners, ensuring consistent delivery against Maison standards.
- Support flagship activations, strategic visits and priority client moments with visible leadership and flawless service delivery.
Qualifications
- Minimum 10 years of leadership experience in luxury retail, hospitality, client experience or high-touch service environments.
- Proven track record leading teams in complex, premium client-facing settings and elevating service standards.
- Demonstrable experience managing hospitality operations, budgets and third-party vendor relationships.
- Strong commercial acumen with ability to link client-centric initiatives to business performance.
- Exceptional people leadership: coaching, talent development and building high-performing service teams.
- Excellent communication, stakeholder management and cross-functional collaboration skills.
- Flexible schedule, including availability for evenings, weekends and holiday coverage as required.
- Fluency in English; additional languages strongly advantageous.
Skills
Experience
Minimum 10 years of luxury retail, hospitality or high-touch client experience leadership with proven success managing multi-disciplinary teams in flagship or premium venues.
Education
Bachelor's degree or equivalent experience; advanced degree in business, hospitality, arts management or related discipline is a plus.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 150,450 to USD 177,000 per hour.
Culture
Tiffany & Co. fosters a service-led culture that blends American heritage and craftsmanship with the global resources of LVMH. The Landmark flagship emphasises hospitality, cultural engagement and exacting standards, rewarding visible leadership, collaborative problem-solving and a dedication to memorable client moments.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Head of Client Experience», «Director of Guest Experience», «Director of Hospitality & Client Relations», «Head of Flagship Client Experience», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.