Tiffany & Co. CRM & Client Insights Manager
Join Tiffany & Co. in Singapore as a CRM & Client Insights Manager, part of the prestigious LVMH group, to lead client analytics and CRM strategies in the South Asia Pacific region.
Overview
Tiffany & Co., a name synonymous with beauty, romance, and the iconic Blue Box, is a symbol of excellence in the luxury sector. As part of the LVMH group, Tiffany & Co. offers unparalleled opportunities within the world's largest luxury conglomerate, known for its commitment to innovation and excellence across its prestigious brands.
Role & Responsibilities
- Lead client analytics and define behavioral insights, acquisition, and retention strategies based on global and local needs.
- Champion the adaptation and roll-out of new/existing tools, data, training, and programs across retail stores and remote selling.
- Provide strategic insights and support to enhance in-store actions and clienteling routines.
- Establish dashboards and drive consistent reporting for client and CRM business intelligence.
- Collaborate with the Retail Excellence team to create synergies focused on retail centricity.
- Provide reporting and analysis to understand client buying behavior by profile, segment, or product line.
- Coordinate projects to support local specificities and events, ensuring data hygiene through collation and cleaning.
- Support the full lifecycle of sales and marketing outreach initiatives across the marketing mix.
- Execute the global CRM strategy, including segmentation logic, audience frameworks, and omnichannel personalization.
- Plan and coordinate global campaigns for email, SMS, and push notifications.
- Develop relevant regional/local 1:1 and 1:M campaigns.
- Supervise CRM training presentations and deliver training to retail/trade teams.
- Coordinate regional communication and attend global team conference calls as required.
Qualifications
- 5-7 years of related retail CRM and omni-channel experience
- Project management skills and experience in CRM/relevant system functionality development projects
- Experience in developing long-term strategic plans while managing short-term sales and budget targets
- Strong analytical skills
- Expertise in Salesforce, Power BI, Excel, and SQL
- Knowledge of data privacy regulations
- Strong business judgment and analytical thinking
- Experience forming strong cross-functional relationships in a global matrix organization
- Flexibility for collaboration across different time zones
- Strong communication skills
Skills
Experience
Minimum 5 years of related retail CRM and omni-channel experience, preferably within the luxury retail environment.
Workplace
The role is situated in Singapore, Central, Singapore. There are currently 202 open positions in Singapore on Cerulean, with 6 added recently. Across Singapore, Cerulean lists 202 open roles — 6 of them newly added.
Benefits
As part of the LVMH group, employees benefit from a dynamic and supportive work environment, opportunities for career advancement, and the prestige of working with a globally recognized luxury brand.
Culture
Tiffany & Co. fosters a culture of excellence, innovation, and collaboration. As part of the LVMH family, the company values creativity and a commitment to quality, providing a supportive environment where employees can thrive and contribute to the brand's legacy of luxury and elegance.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.