Tiffany & Co. Commercial Director
- Employment
- Full-Time
- Seniority
- Director
- Compensation
- $240,000–255,000/year
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- May 22, 2026
About Tiffany & Co.
Tiffany & Co. is an iconic American high‑jewelry maison renowned for its craftsmanship, design-led collections and prestigious retail experiences. Now part of the LVMH group, Tiffany combines a long heritage with access to global luxury resources, offering opportunities to lead high‑impact commercial and client‑facing initiatives within an international organisation.
Tiffany & Co. seeks a Commercial Director in New York to lead The Landmark's commercial performance, client experience and retail leadership.
Role & Responsibilities
- Own and drive top‑line sales performance across The Landmark, translating global and regional strategy into measurable commercial priorities and accountability.
- Design and operate a robust commercial engine—appointment culture, conversion discipline and productivity optimisation—to accelerate client acquisition and retention.
- Lead client development and elevate luxury service standards by personally engaging top clients, embedding clienteling best practices and monitoring NPS and qualitative feedback.
- Build, coach and develop a high‑performing, diverse leadership team (Sales Directors, Team Managers), establishing succession plans and performance management frameworks.
- Ensure operational excellence and compliance across The Landmark, partnering with operations, HR and support functions to remove execution barriers and maintain audit discipline.
- Drive cross‑functional alignment with merchandising, client development, and regional partners; represent The Landmark externally to strengthen brand positioning and local relevance.
- Lead change initiatives and cultural transformation, modelling accountability, pace and continuous development.
Qualifications
- Minimum 10 years of business management experience in luxury or premium consumer goods with progressive retail leadership responsibility.
- Demonstrable knowledge of luxury categories (jewellery, apparel, accessories or cosmetics) and local/tourism client dynamics.
- Proven track record of delivering sustained sales growth, productivity gains and improved quality of business in a multi‑store retail environment.
- Strong commercial and financial acumen, including experience with sales forecasting, P&L responsibility and KPI‑driven management.
- Experienced talent assessor and developer with a history of building leadership pipelines and driving inclusive high‑performance cultures.
- Bachelor’s degree in a related field preferred.
Skills
Experience
Executive with a minimum of 10 years' luxury or consumer goods business management experience, including significant retail team leadership and P&L accountability.
Education
Bachelor’s degree in business, luxury management, retail, or related field preferred.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 240,000 to USD 255,000 per annum.
Culture
Tiffany & Co. combines a heritage‑driven, craft‑centred identity with the dynamism of a global luxury group. The workplace values elevated client service, collaborative leadership and continuous development, with an emphasis on inclusivity and professional progression within LVMH's network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Head of Commercial Operations», «Director of Retail Commercial Strategy», «Retail Commercial Director», «Head of Store Commercial Performance», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.