Tiffany & Co. Commercial Director
- Location
- Costa MesaCaliforniaUSA
- Employment
- Full-Time
- Seniority
- Director
- Compensation
- $240,000–255,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Jul 22, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Commercial Director at Tiffany & Co. in Costa Mesa—lead luxury retail operations and drive sales growth. $240–$255K annually.
Role & Responsibilities
- Own and drive sales performance across South Coast Plaza, ensuring achievement of targets and sustainable growth
- Translate global and regional strategy into actionable priorities with clear accountability and disciplined execution
- Drive business through key product categories and strategic initiatives, with emphasis on Icon growth, client recruitment, and quality of business
- Embed a precise commercial engine across South Coast Plaza, including appointment culture, conversion discipline, and productivity optimization
- Leverage deep understanding of local and tourism client dynamics to unlock growth opportunities
- Establish and embed a strong culture of clienteling across South Coast Plaza with clear expectations and measurable outcomes
- Personally engage with top clients and lead by example in building and maintaining meaningful relationships
- Ensure consistent delivery of best-in-class luxury client experience across all touchpoints
- Build, attract, and retain high-performing and diverse teams
- Lead, coach, and develop Team Managers and key leaders, strengthening leadership capabilities and succession pipelines
- Drive a culture of accountability, recognition, and performance management aligned with business objectives
- Ensure operational discipline and consistency across South Coast Plaza with complete adherence to policies and procedures
- Partner with operations and support functions to enable seamless execution and remove barriers to performance
- Identify and implement efficiencies and best practices to enhance productivity and client experience
- Ensure strong operational execution with full compliance and audit discipline, including adherence to internal controls and risk management standards
- Act as a key member of South Coast Plaza leadership team, contributing to broader business strategy and decision-making
- Collaborate closely with regional and functional partners to drive aligned execution
- Represent South Coast Plaza with a strong external presence, building strategic relationships and strengthening brand positioning
Qualifications
- Executive with 10+ years of luxury/consumer goods business management experience
- Knowledge and experience of luxury/consumer goods, including jewelry, apparel, accessories, or cosmetics
- Strong business and financial acumen
- Demonstrated track record of success in leading and inspiring retail teams to maximize sales, operating efficiencies, and bottom-line profit
- Strong leader with the ability to assess, attract, and develop top diverse talent
- Strong conceptual thinker with a pragmatic approach to driving day-to-day operations
- Client-centric with an ability to drive a unique and consistent client luxury shopping experience
- Proven ability to develop new client opportunities and maintain client relationships while ensuring brand recognition and penetration
- Bachelor's degree in a related field preferred
Skills
Experience
Minimum 10 years of executive-level experience in luxury or consumer goods business management, with demonstrated success leading retail teams and driving commercial performance in a luxury environment.
Education
Bachelor's degree in a related field preferred.
Workplace
This position is based in Costa Mesa, California, USA, within easy reach of Los Angeles.
Compensation
The base compensation for this position ranges from USD 240,000 to USD 255,000 per annum.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Director of Sales Operations», «Retail Operations Director», «Store Commercial Leader», «Luxury Retail Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.