- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Oct 26, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
The Client Advisor at Tiffany & Co.’s Heathrow Terminal 3 boutique delivers exceptional luxury service, achieves sales objectives and develops lasting client relationships through personalised, omnichannel experiences. This is a permanent role with flexibility to work days, nights, weekends and holidays.
Role & Responsibilities
- Deliver exceptional service and results in line with luxury etiquette and standards of excellence.
- Exceed sales objectives and KPIs with an entrepreneurial mindset.
- Build client development strategies that drive sales, cross-selling and loyalty; create memorable experiences through new creations and services.
- Follow Tiffany & Co. and LVMH procedures and uphold operational standards, including inventory, reservations, transfers and care services.
- Contribute to an inclusive, supportive team environment.
- Inspire clients through authentic brand storytelling that communicates Tiffany’s craftsmanship, commitment and integrity.
- Build lasting relationships with clients and colleagues by asking strategic questions.
- Anticipate clients’ special moments and build trust through proactive, relevant services, including personalisation and product care.
- Demonstrate professionalism and agility by adapting behaviour and applying feedback appropriately.
- Show resilience in challenging assignments and embrace innovation and new ways of working.
- Bring a positive, ambitious and collaborative attitude that supports an inclusive team culture.
Qualifications
- Experience in retail, luxury retail or a relevant client-facing field such as hospitality.
- A proven record of achieving sales results and developing relationships with a diverse client base.
- Experience in sales and clienteling in an omnichannel luxury environment.
- Experience implementing sales strategies and clienteling initiatives.
- Passion for luxury retail.
- Collaborative team player with strong interpersonal and communication skills.
- Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
- Proficiency with point-of-sale (POS) systems, client tracking systems and Microsoft Outlook/email.
- Authorisation to work in the United Kingdom.
- A college or university degree is preferred.
- A Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.
- Proficiency in multiple languages is preferred.
Skills
Experience
Minimum 3 years
Education
A college or university degree is preferred. A Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Comprehensive benefits, including adoption and surrogacy assistance, parental leave, programmes supporting mental, emotional, physical and financial well-being, medical, dental and eyecare coverage, pension plans and paid time off.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Luxury Sales Advisor», «Jewellery Sales Advisor», «Client Relations Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.