Tiffany & Co. Client Success Specialist
Tiffany & Co. seeks a Client Success Specialist in Queens, NY to manage after‑sales service, repairs and client escalations.
Overview
Tiffany & Co. is an internationally recognised luxury jeweller known for exceptional craftsmanship, iconic design and elevated client service. As part of the LVMH group, the brand combines heritage and scale with an emphasis on retail excellence, meticulous product knowledge and an enduring commitment to refined customer experiences.
Role & Responsibilities
- Serve as the primary after‑sales contact for complex client inquiries, with ownership of repair, adjustment and escalation workflows.
- Cultivate and maintain personalised client relationships, anticipating needs and delivering proactive service.
- Manage escalations and sensitive client interactions with empathy, de‑escalation techniques and timely resolution.
- Set and communicate clear client expectations regarding timelines, processes and potential outcomes throughout the service journey.
- Prepare detailed online and written estimates, ensuring technical accuracy and alignment with client requests.
- Respond to client calls and emails promptly to meet established service level requirements.
- Maintain in‑depth product, material and service knowledge to advise clients accurately and incorporate new service offerings.
- Solicit and analyse client feedback to identify recurring issues and propose improvements to service delivery.
- Collaborate with repair services, sales and logistics to ensure seamless cross‑functional resolution of client requests.
- Document all client interactions, service requests and resolutions in the repair and CRM system.
Qualifications
- High school diploma or equivalent.
- Minimum 2 years of business or operational experience in a client‑facing environment (3 years preferred).
- Proven experience within a luxury environment with an understanding of discerning client expectations.
- Exceptional written and verbal communication skills, capable of professional business correspondence.
- Demonstrated empathy, composure and strong problem‑solving skills during challenging client interactions.
- Strong analytical thinking with the ability to dissect complex issues and devise effective solutions.
- Adaptability to product developments and evolving service enhancements.
- Proficiency with CRM software and Microsoft Office Suite.
Skills
Experience
2–3 years of client‑facing, operational or after‑sales experience; prior work in luxury retail, jewellery after‑sales, or client success roles is strongly preferred.
Education
High school diploma or equivalent
Workplace
This position is based in Queens, New York, USA, within easy reach of New York City. Cerulean lists 5 open roles in Queens, including 2 posted recently. The broader New York area accounts for 587 active listings on Cerulean, 18 of which are new. In USA as a whole, Cerulean currently features 2.186 open positions, with 70 posted this week.
Compensation
The base compensation for this position ranges from USD 21 to USD 28 per hour.
Culture
Tiffany & Co. maintains a client‑centric, detail‑driven culture rooted in craftsmanship and heritage. Employees operate within a collaborative, high‑standards environment where professionalism, discretion and continuous learning are valued.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.