- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Oct 14, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. is seeking a Client Experience Manager for Hong Kong, Macau, and Taiwan to develop luxury hospitality programs, VIP and High Jewelry experiences, clienteling strategy, and bespoke gifting. The role also supports regional budgets and financial oversight, and requires domestic and international travel. Permanent position.
Role & Responsibilities
- Research, develop, and deliver exclusive hospitality offerings for Blue Book events, High Jewelry Caravans, other activations, and ongoing experience programs for top-tier clients.
- Curate and coordinate five-star accommodations, fine-dining experiences, and bespoke cultural programming aligned with brand positioning.
- Collaborate with local teams to ensure market-specific activations meet global hospitality standards and deliver a consistent luxury experience worldwide.
- Conceptualize and develop bespoke gifts that enhance the High Jewelry client journey and reinforce brand storytelling.
- Provide on-site event support and client experience management, serving as a key contact for regional partners and internal stakeholders.
- Plan and execute special or bespoke events and client experiences during Blue Book and other High Jewelry events.
- Drive regional development of clienteling programs, strategies, and service support for top-tier clients.
- Develop strategies for top-tier client outreach and engagement.
- Drive regional partnership initiatives, prospecting within key networks to identify and cultivate new High Jewelry clients.
- Define the regional client treatment program; source and produce VIP experiences and gifts, and manage orders and allocations.
- Extend client treatment and experiences throughout the client journey, beyond physical assets and functional scope.
- Develop in-store client experience enhancements, ensuring high-quality execution and monitoring across hospitality menus, services, and special celebrations.
- Collaborate with the CRM analytics team on client data strategy and support.
- Study best practices and competitors’ client treatment and gifting offerings.
- Support financial oversight for the Client Relations, High Jewelry, and Watches department.
- Track and manage annual and event-specific budgets, ensuring alignment with strategic priorities and approved forecasts.
- Manage budget reclassifications to regional markets, ensuring accurate expense allocation and timely reconciliation.
Qualifications
- 10+ years of experience in luxury hospitality, client experience, event management, or brand marketing, preferably within luxury retail or High Jewelry.
- Proven experience managing high-profile, VIP, or ultra-high-net-worth client events, with exceptional attention to detail.
- Strong project management skills and the ability to lead multiple complex initiatives simultaneously in a fast-paced, global environment.
- Demonstrated experience managing budgets, tracking expenses, and overseeing financial reconciliations across regions.
- Exceptional interpersonal and communication skills.
- Ability to travel domestically and internationally to support key events and activations.
Skills
Experience
At least 5 years; 10+ years in luxury hospitality, client experience, event management, or brand marketing, preferably within luxury retail or High Jewelry.
Workplace
The successful candidate will be located in Hong Kong, Hong Kong.
Explore jobs in Hong Kong.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Manager», «Client Engagement Manager», «Luxury Client Experience Manager», «Client Experience Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.