Tiffany & Co. Client Experience Manager
About Tiffany & Co.
Tiffany & Co., a member of the LVMH Group, is renowned for its exquisite jewelry and luxury goods. As a prestigious brand, Tiffany & Co. is committed to crafting exceptional pieces and delivering unparalleled customer experiences. The company values innovation, heritage, and a commitment to excellence, making it a distinguished employer in the luxury sector.
Join Tiffany & Co. in Costa Mesa as a Client Experience Manager, ensuring unparalleled luxury experiences for clients. Competitive salary offered.
Role & Responsibilities
- Lead and manage a high-performing team of Client Experience Coordinators and Ambassadors, setting clear service standards.
- Collaborate with the Commercial team to align strategies and promote a client-centric approach.
- Engage in clienteling activities with the Client Development and Commercial Team.
- Serve as the primary escalation point for sensitive client matters, ensuring exceptional client relationships.
- Provide the highest level of client service, orchestrating elevated experiences for VIC clients and Executive Committee members.
- Cultivate and maintain strong relationships with top hospitality organizations and luxury hotels.
- Develop and manage exclusive experiences for high-net-worth clients visiting South Coast Plaza.
- Oversee scheduling and optimization of private spaces, including the Blue Box Cafe and salon spaces.
- Analyze and share client feedback with the Store Director.
- Ensure the environment is welcoming and aligned with Tiffany & Co.'s brand image.
- Manage and resolve escalated client concerns promptly.
- Coordinate and execute client events to engage and attract clientele.
Qualifications
- Minimum 5 years of progressive experience in luxury hospitality or high-end client servicing.
- Previous leadership or managerial experience is highly preferred.
- Multi-lingual profiles are strongly preferred, with French or Mandarin being advantageous.
- Strong existing relationships with luxury hotels and restaurants.
- Proven experience working with VIC clients.
- Demonstrates strong communication and administrative skills, including proficiency in Microsoft Office and Canva.
Skills
Experience
At least 5 years of progressive experience in luxury hospitality or high-end client servicing. Previous leadership or managerial experience is highly preferred.
Workplace
This position is based in Costa Mesa, California, USA, within easy reach of Los Angeles.
Compensation
$122,485 - $172,920
Culture
Tiffany & Co. offers a workplace that embodies elegance and sophistication, fostering a culture of innovation and excellence. Employees are encouraged to honor the brand's rich heritage while contributing to its future, creating a dynamic and inspiring environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Manager», «Customer Experience Manager», «Luxury Client Services Manager», «VIP Client Manager», «Client Engagement Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.