Tiffany & Co. Client Experience Coordinator
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $26.35–35.65/hour
- Industry
- High Jewelry
- Posted
- Jul 27, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. seeks a Client Experience Coordinator at The Landmark, New York. Deliver bespoke luxury hospitality services to VIP clients. $26.35–$35.65/hour.
Role & Responsibilities
- Deliver highly personalized, one-to-one client experiences and ensure each client receives the Tiffany Touch through elevated, bespoke service delivery
- Manage client appointments and inquiries via Booxi booking platform and email, engaging in direct client discovery to customize all touchpoints
- Provide comprehensive NYC area information and coordinate special arrangements, reservations, and logistics for activities, entertainment, events, restaurants, and transportation
- Build and maintain relationships with top hospitality organizations, luxury hotels, and fine dining establishments in and around New York City
- Proactively research and identify emerging luxury businesses and partnerships to enhance client experience offerings
- Develop and manage high-net-worth client experiences whilst coordinating use of multiple private spaces within The Landmark
- Share Tiffany & Co. heritage, product information, and servicing offerings with clients, VIC clients, and EXCO team members
- Collect, analyze, and report customer trends alongside commercial team feedback to the Client Experience Manager/Director
- Act as liaison between sales managers, client advisors, and other departments/stores to fulfill clients' needs and ensure seamless cross-functional communication
- Coordinate client events to engage existing clientele and attract new patrons
- Monitor store environment for alignment with brand image and standards; manage and resolve escalated customer concerns in a timely manner
- Lead internal tours of The Landmark and support training of in-store client experience protocols for new employees
- Support external appointments and luxury experiences as a global flagship coordinator, generating revenue opportunities for other locations
Qualifications
- Minimum 3 years of luxury hospitality experience
- Proven expertise in coordinating car and travel arrangements
- Demonstrated proficiency in event and catering coordination
- Established relationships with luxury hotels and fine dining establishments in NYC and globally
- Proven experience working with VIC and ultra-high-net-worth clients
- Fluency in multiple languages preferred
- Proficiency in Microsoft Excel, PowerPoint, and Word
- Meticulous attention to detail and strong organizational skills
Skills
Experience
Minimum 3 years of luxury hospitality experience with demonstrated success in high-net-worth client management, NYC market expertise, and established relationships with premium hospitality and dining establishments.
Education
Not specified in source material.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 26.35 to USD 35.65 per hour.
Benefits
Comprehensive benefits package including adoption and surrogacy assistance, parental leave, mental health and wellness programs, medical, dental, and vision insurance, 401(k) plans with company match, and paid time off.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Services Coordinator», «VIP Client Coordinator», «Luxury Concierge Specialist», «Client Relations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.