- Address
- 727 5th Avenue, New York, NY 10022 View map
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $19.72–26/hour
- Industry
- High Jewelry
- Posted
- Oct 14, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
The Brand Ambassador welcomes and guides clients at Tiffany & Co.’s The Landmark, shaping a distinctive luxury experience through storytelling, client engagement, and coordination with Client Advisors. This permanent position requires at least 2 years of relevant experience and flexibility to work days, nights, weekends, and holidays; pay is $19.72–$26.00 per hour, depending on relevant skills and experience.
Role & Responsibilities
- Welcome clients warmly and courteously, creating an exemplary luxury experience that positively impacts service and sales.
- Use storytelling to share knowledge of Tiffany & Co. and inspire clients.
- Deliver a knowledgeable, curated experience to every client.
- Attend to internal and external clients; greet and direct visitors throughout The Landmark while upholding Tiffany’s service expectations.
- Hold bespoke conversations to elevate the in-store experience, discern client needs, and connect clients with the appropriate Client Advisor to support sales goals.
- As business needs dictate, support hospitality, tours, and selling events through door coverage, elevator operation, hospitality support, and back-of-house support.
- Manage floor waiting lists accurately and apply efficiencies and best practices to support the in-store experience.
- Communicate potential service issues to management promptly.
- Share client interactions and brand impressions with management.
- Foster collaboration and work effectively in a team environment.
- Support company initiatives and adapt to change.
Qualifications
- At least 2 years of retail, luxury retail store, or relevant client-facing experience, such as in hospitality or a museum or art gallery.
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Authorization to work in the United States.
- A college or university degree focused on fine or performing arts is preferred.
- Gemological Institute of America (GIA) coursework is preferred.
- The ability to speak multiple languages is desired.
Skills
Experience
At least 2 years in retail, luxury retail store, or relevant client-facing experience.
Education
A college or university degree focused on fine or performing arts is preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 19.72 to USD 26 per hour.
Benefits
Comprehensive benefits include adoption and surrogacy assistance, parental leave, programs supporting mental, emotional, physical, and financial well-being, medical, dental, and vision insurance, a 401(k) plan with company match, and paid time off.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Brand Ambassador», «Guest Experience Associate», «Client Welcome Ambassador», «Luxury Service Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.