Tiffany & Co. Client Development Manager

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Translate the Client Development roadmap into store-level plans aligned with global direction, store business priorities and client insights.
• Identify and develop high-potential High Jewelry clients, creating personalized engagement plans in partnership with Client Advisors and store management.
• Develop targeted initiatives to attract new clients and nurture them into loyal, long-term clients.
• Develop and execute CRM-informed outreach plans to re-engage inactive clients and recapture their business.
• Enhance the in-store client experience and journey by identifying opportunities for personalized service and high-touch moments.
• Partner with Client Relations and Client Development teams on client selection, preparation, participation and follow-up for events and activations, with clear relationship-development and business objectives.
• Lead by example on the sales floor, demonstrating exceptional client engagement and experience.
• Train and coach store members on effective clienteling practices, including personalized communication, relationship-building and selling strategies.
• Support the adoption and effective use of CRM and clienteling tools.
• Establish a clienteling community that fosters a client-centric culture.
• Collect best practices and share them across the store network.
• Track and analyze clienteling KPIs to assess the effectiveness of initiatives.
• Use CRM data to identify and address gaps in client engagement, ensuring a consistent, personalized client experience.
• Review clienteling activities regularly with Client Advisors and store management, providing actionable feedback and refining store-level action plans as needed.
• Monitor client feedback and satisfaction, using insights to improve clienteling practices and address issues promptly.
• Monitor outreach and event outcomes, sharing progress, challenges and recommended actions with the Store Director and Client Development team.
• Reinforce accurate, timely recording of client information and interactions in line with company requirements.
• Serve as the store’s key contact for the Client Development team, coordinating the rollout of CRM campaigns, client programs and clienteling initiatives.
• Partner with the Client Relations team to ensure smooth delivery of client initiatives.
• Use CRM data to identify and maximize business opportunities.
• Provide stakeholders with timely feedback on client responses, campaign effectiveness, tool usability and store execution needs.
• Collaborate with third parties to engage prospective clients.
• Translate the HMT Client Development roadmap into practical store-level actions and provide feedback on client needs, team capabilities and execution outcomes to support continuous improvement of market initiatives.

Qualifications

• At least 5 years of relevant experience in retail, client development, client relations or a related field.
• Experience delivering personalized client experiences and developing long-term client relationships.
• Practical understanding of store operations, clienteling, and using CRM tools and client insights to drive action.
• Strong written, verbal and presentation skills.
• Strong influencing and coaching skills, with the ability to motivate colleagues and build effective partnerships.
• Existing relationships with vendors or external partners.

Skills

Experience

At least 5 years of relevant experience in retail, client development, client relations or a related field.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.