Tiffany & Co. Client Development Manager
Join Tiffany & Co. in Chicago as a Client Development Manager. This dynamic role requires extensive in-market presence to enhance client strategies and drive sales growth.
Overview
Tiffany & Co., a renowned name in the luxury jewelry industry, is part of the prestigious LVMH Group, a global leader in luxury goods. As an employer, Tiffany & Co. is committed to excellence, innovation, and the cultivation of talent, offering a dynamic and rewarding environment for professionals in the luxury sector.
Role & Responsibilities
- Champion and implement the Client Development Roadmap across regional stores.
- Cultivate a client-centric culture within store teams to enhance client relationships.
- Utilize regional data to develop localized client strategies that align with North America brand objectives.
- Collaborate with store leadership to create and execute client development action plans.
- Provide continuous support and coaching to store leaders through regular visits and communications.
- Conduct follow-up meetings to assess clienteling results and ensure adherence to strategies.
- Identify opportunities for immediate impact in clienteling and performance.
- Collaborate with headquarters on new Client Development initiatives and tools.
- Support teams in the effective use of clienteling tools and the adoption of new technologies.
- Share regional insights and best practices with the North American Retail Excellence team.
- Analyze data to identify business opportunities and guide store leadership in implementing action plans.
- Monitor clienteling activities and celebrate best practices.
- Work closely with local partners to enhance retail actions and tools.
Qualifications
- 5+ years in luxury retail, client development, hospitality, or client experience leadership.
- Proven track record in an omnichannel luxury environment.
- Strong analytical skills with experience in data-driven insights.
- Deep understanding of regional client behaviors and market dynamics.
- Excellent communication and interpersonal skills.
- Inspiring leadership qualities with the ability to empower teams.
- Flexibility to work varied shifts, including nights and weekends.
- Preferred: A college/university degree.
Skills
Experience
Minimum 5 years in luxury retail, client development, hospitality, or client experience leadership.
Education
Preferred: A college/university degree
Workplace
This position is based in Chicago, Illinois, USA, within easy reach of Chicago. Cerulean lists 29 open roles in Chicago, including 2 posted recently. The broader Illinois area accounts for 46 active listings on Cerulean, 2 of which are new. In USA as a whole, Cerulean currently features 2.262 open positions, with 71 posted this week.
Benefits
Tiffany & Co. offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional growth and development.
Culture
Tiffany & Co. fosters a culture of innovation, excellence, and inclusivity, where employees are encouraged to bring their unique perspectives and talents to the table. The company values collaboration and continuous improvement, creating an environment where professionals can thrive and contribute to the brand's legacy.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.