Tiffany & Co. Client Development Manager

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Grow client loyalty and sales in partnership with the Director and regional or market contacts.
• Define and execute plans to maintain and grow the very important client (VIC) and high-value client base, along with other priority segments such as new, local and lapsed clients, with a focus on Mandarin-speaking clients.
• Develop and evolve the client contact strategy, emphasizing personalized outreach, appointments and client planning.
• Champion high-quality data capture and data privacy.
• Inform clienteling capabilities, data advancements, training and communications that deliver results, foster client connections, simplify client advisors’ work and empower local teams.
• Lead the enhancement of client outreach processes and capabilities.
• Manage the market clienteling budget and advise on budget planning for top-client development events.
• Partner with the Director to create a center of excellence that supports a globally consistent, elevated client experience while enabling local adaptation.
• Develop guidelines to clarify and ensure consistent execution of core clienteling activities, policies and procedures.
• Provide visibility into annual clienteling tools to support local planning.
• Foster strong cross-functional relationships while enhancing the clienteling toolkit.
• Encourage the sharing of best practices.
• Serve as the primary contact for maximizing use of global tools and ensuring they are fit for purpose.
• Support regions in defining and implementing local strategies, with a focus on key markets.
• Strengthen relationships with high-net-worth clients to achieve sales plans and drive long-term loyalty and spend.
• Drive client development activities across retail locations to cultivate new and existing clients.
• Demonstrate sales leadership by personally managing long-term client relationships through private selling.
• Optimize hospitality and store amenities to create distinctive experiences.
• Continuously innovate to simplify activities and improve results.
• Conduct monthly client performance reviews with regional and market teams, focusing on action and decision-making.
• Partner with Team Managers to consistently achieve or exceed monthly, quarterly and annual store sales plans.
• Drive business through key product pillars, with a particular focus on High Jewelry.

Qualifications

• At least 5 years of retail or luxury retail store management experience, or relevant client-facing experience such as hospitality.
• Proven track record in generating sales and managing the achievement of sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client tracking systems and point-of-sale (POS) systems.
• Flexibility to work in various roles according to business needs, including on the sales floor and in operations.
• Authorization to work in the United States or the country where the position is based.
• College or university degree.
• Graduate gemologist degree or previous Gemological Institute of America (GIA) coursework preferred.
• Mandarin-speaking client base focus.

Skills

Experience

Minimum 5 years of retail or luxury retail store management experience, or relevant client-related experience such as hospitality.

Education

A college or university degree; a graduate gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.

Compensation

The base compensation for this position ranges from USD 111,350 to USD 157,200 per annum.

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.