- Location
- Sydney New South Wales Australia
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Oct 27, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. is seeking a permanent Client Development Executive in Sydney CBD to adapt its global client development strategy for the ANZ market, translate client insights into retail action and build lasting client relationships. The role partners with omnichannel, Client Relations, store, Marketing and Operations teams, establishes programme KPIs and supports team development.
Role & Responsibilities
- Adapt and execute the Global Client Development strategy for the ANZ market, using local data and insights to improve client acquisition, retention and engagement.
- Partner with regional omnichannel and Client Relations teams to enhance retail actions, tools, rituals and behaviours, and ensure retail teams have visibility into Client 360 attributes and actionable CRM insights.
- Establish KPIs to measure client development programmes, share market insights and propose scalable activations informed by local market dynamics and best practices.
- Support training and development sessions that equip Store Leaders and Client Advisors to build lasting client relationships.
- Build strong relationships with Store Management, Client Relations, Marketing and Operations to deliver a consistent, personalised client experience.
Qualifications
- At least 3–5 years of experience in luxury retail, client development, hospitality or client experience, with a strong understanding of regional retail and store operations.
- Proven project management skills working with multiple stakeholders in fast-paced organisations.
- Strong analytical capabilities, including experience using data and omnichannel insights to develop actionable strategies tailored to market performance.
- Deep understanding of local client behaviours, cultural nuances and luxury market dynamics.
- Excellent communication, storytelling and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- Commercial mindset, collaborative approach and commitment to a service-driven culture.
Skills
Experience
Minimum 3–5 years in luxury retail, client development, hospitality or client experience.
Workplace
The successful candidate will be located in Sydney, New South Wales, Australia.
Explore jobs in Australia.
Benefits
Employee merchandise benefits; milestone gifts; ongoing training and individual upskilling; mentoring from an experienced management team; global networking and cross-collaboration opportunities; wellbeing and charitable giving/volunteering programme.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Development Manager», «Client Engagement Executive», «Client Relationship Executive», «Client Experience Executive», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.