Tiffany & Co. Client Development & Relations Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Sep 14, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. seeks a Client Development & Relations Manager in Singapore to lead market-wide client strategy, VIC engagement, and luxury activations across Singapore and Malaysia.
Role & Responsibilities
- Define and execute the client development roadmap for Singapore and Malaysia, driving client acquisition, retention, loyalty, and engagement in alignment with business objectives
- Partner with Store Directors and retail leadership teams to cultivate high-potential clients, strengthen client pipelines, and accelerate sales growth across all client segments
- Champion the adoption and effectiveness of clienteling tools, CRM capabilities, and Client 360 insights to enable more personalized and productive client engagement
- Lead the VIC client engagement strategy across both markets, developing bespoke experiences that deepen loyalty and reinforce Tiffany's luxury positioning
- Oversee High Jewelry and High Watch client nominations, ensuring strategic client selection and meaningful access to exclusive events and experiences
- Design and execute elevated client activations, exclusive events, and relationship-building programs that drive engagement and long-term advocacy
- Develop and execute a market-wide client activation strategy aligned with commercial priorities, seasonal campaigns, product launches, and High Jewelry initiatives
- Lead the planning and execution of exclusive client events, activations, and bespoke experiences that support acquisition, engagement, and retention objectives
- Manage client development and client relations budgets, including activations, gifting programs, and engagement initiatives
- Measure and report ROI across all client development and engagement activities
- Lead and develop the Client Development and Relations teams for Singapore and Malaysia, investing in each direct report's career aspirations through mentorship and feedback
- Coach teams on clienteling excellence, luxury hospitality standards, data-driven decision-making, and client engagement best practices
Qualifications
- Proven experience in Clienteling, Client Development & Client Relations, or luxury activations—ideally within the fine jewelry sector
- Deep understanding of the HNWI (High Net Worth Individual) client landscape in Southeast Asia
- Exceptional organizational skills with the ability to manage multiple activations and stakeholders simultaneously
- Natural hospitality instinct: warm, composed under pressure, and fluent in luxury hospitality practices
- Strong analytical mindset—comfortable translating data into client strategy
- Cultural fluency across the Singapore and Malaysia markets
- Fluent in English; additional languages a distinct advantage
Skills
Experience
Minimum 10 years of professional experience in client development, client relations, or luxury retail; proven track record in leading client acquisition, retention, and engagement strategies in high-end jewelry or luxury goods environments.
Education
Not specified in source material; typically a bachelor's degree in business, marketing, luxury management, or related discipline is expected at this strategic level.
Workplace
This position is based in Singapore, Central, Singapore.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Director», «Clienteling Manager», «VIP Client Strategy Manager», «Luxury Client Development Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.