Tiffany & Co. Client Care Representative
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Jul 14, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. Client Care Representative position in Japan; customer support via email, chat, and social media for individuals with disabilities.
Role & Responsibilities
- Respond to customer inquiries via email, chat, and social media platforms with accurate information and empathetic engagement
- Understand customer needs and concerns thoroughly to provide contextually appropriate solutions
- Deliver exceptional service experiences by connecting customer requests to personalized support
- Build long-term relationships through personalized engagement and narrative-driven communication
- Execute computer-based tasks including data entry and system navigation whilst maintaining consistent, courteous client interaction
Qualifications
- Proficiency in written Japanese and English communication
- Demonstrated ability to use computer systems for email, chat, and content management
- Strong interpersonal and active listening skills
- Ability to prioritize and manage multiple customer inquiries simultaneously
Skills
Experience
Entry-level candidates are encouraged to apply; prior customer service experience is beneficial but not required.
Education
High school diploma or equivalent; further education in business, communications, or related fields is advantageous.
Workplace
This position is based in Tokyo, Tokyo, Japan.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Support Specialist», «Client Services Associate», «Customer Care Coordinator», «Client Experience Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.