Tiffany & Co. Client Care Representative
- Employment
- Full-Time
- Seniority
- Entry-Level
- Compensation
- $22.53–30.48/hour
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Jul 16, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Client Care Representative at Tiffany & Co. in New York. Manage client service operations and support luxury retail excellence in a dual-role position.
Role & Responsibilities
- Process, update, and monitor service orders using internal systems to ensure timely progression through each stage
- Execute daily operational tasks including merchandise intake, cycle counts, transfers, and reconciliation to support back-of-house efficiency
- Proactively resolve stock discrepancies and floor negatives same day to maintain operational continuity
- Maintain all inventory in accordance with Tiffany's operational standards to support 85%+ audit compliance
- Manage merchandise flow securely, including client-owned and borrowed product
- Serve as primary point of contact for clients throughout the service journey, from intake to pickup, ensuring timely and professional communication
- Support repair services by demonstrating product knowledge during intake and guiding clients through service options
- Resolve service concerns and escalations with empathy, urgency, and discretion to reinforce brand trust
- Collaborate with Client Advisors to anticipate client needs and personalize each experience
- Contribute to service excellence by maintaining an 80%+ Net Promoter Score and achieving a 75%+ charge rate on repair services
- Partner with Client Advisors to drive the Sales to Service program by identifying client needs and encouraging re-engagement
- Leverage service interactions as opportunities to support future sales and clienteling efforts
- Support client outreach and alignment with appropriate Client Advisors to maximize relationship-building
- Maintain strong internal communication with store leadership and colleagues to ensure consistency across all touchpoints
Qualifications
- 2 years of prior experience in an administrative business environment
- Strong verbal and written communication skills
- Strong analytical skills
- Proficiency in Microsoft applications
- Detail-oriented with excellent organizational abilities
- Ability to connect authentically with Tiffany clients
- Flexible availability including evenings, weekends, holidays, and overtime
- Authorization to work in the United States
Skills
Experience
2 years of experience in an administrative business environment, with preference for candidates with technical environment exposure or luxury retail service background.
Education
College or university degree preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 22.53 to USD 30.48 per hour.
Benefits
Comprehensive benefits including adoption and surrogacy assistance, parental leave, mental and emotional wellness programs, physical and financial wellness support, medical insurance, dental insurance, vision insurance, 401(k) plan with company match, and paid time off.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Service Operations Associate», «Client Services Coordinator», «Operations Support Specialist», «Service Center Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.