Tiffany & Co. Client Care Representative

About Tiffany & Co.

Tiffany & Co. is an iconic global jeweller renowned for craftsmanship, design excellence, and exceptional client service. As part of the LVMH group, the maison combines a storied heritage with the resources of a leading luxury conglomerate, offering career pathways across retail, operations, and product expertise in an environment that prizes quality, discretion, and elevated client experiences.

Role & Responsibilities

• Manage the end‑to‑end client service journey at The Landmark: welcome clients, conduct service intake, provide timely updates, and coordinate final pickup with professionalism and discretion.
• Accurately process, update, and monitor service orders in internal systems to ensure timely progression through each service stage and maintain audit-ready records.
• Execute daily back‑of‑house operational tasks including merchandise intake, cycle counts, transfers, reconciliation, and the secure handling of client‑owned/borrowed items.
• Identify and resolve stock discrepancies and floor negatives same day to minimise disruption to store operations and preserve inventory integrity.
• Support repair and technical services by explaining service options, capturing relevant product and client information, and guiding clients through expected timelines and charges.
• Collaborate closely with Client Advisors and store leadership to anticipate client needs, convert service interactions into future sales opportunities, and ensure consistent delivery across touchpoints.
• Manage service escalations and client concerns with empathy, urgency, and discretion to protect brand trust and client satisfaction.
• Contribute to performance objectives including maintaining a Net Promoter Score of 80%+ and achieving a repair charge‑rate target of 75%+.

Qualifications

• Minimum 2 years' experience in an administrative or client‑facing operations environment (3+ years preferred).
• Demonstrated excellence in verbal and written communication with the ability to interact with high‑net‑worth clients discreetly and confidently.
• Strong analytical aptitude with attention to detail and proven organisational skills to manage multiple operational workflows concurrently.
• Proficiency with Microsoft applications.
• Ability to work a flexible schedule including evenings, weekends, holidays and occasional overtime.
• Authorization to work in the United States.

Skills

Experience

Minimum 2 years' administrative or client‑service experience; 3+ years preferred, ideally with exposure to retail operations, inventory controls, or technical/service workflows.

Education

College/university degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 22.53 to USD 30.48 per hour.

Benefits

Medical, dental, and vision insurance; 401(k) plan with company match; paid time off; global parental leave; adoption and surrogacy assistance; programmes supporting mental, emotional, physical and financial well‑being; competitive pay.

Culture

Tiffany & Co. cultivates a heritage‑driven yet forward‑looking workplace where craftsmanship, client service, and inclusivity are central. As part of LVMH, the brand emphasizes professional development, collaborative team culture, and a commitment to diversity, equity, inclusion and belonging.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.