Tiffany & Co. Client Care Centre Executive

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Establish and nurture client trust relationships by providing Tiffany's differentiated service experience and rapidly addressing customer concerns
• Balance internal departmental processes with customer satisfaction while escalating service issues with appropriate attention to client experience
• Enhance brand loyalty through consistent, high-quality communication across all customer touchpoints
• Create a welcoming atmosphere and lead conversations to understand client needs and build sustainable relationships
• Celebrate important customer milestones across phone, chat, and email channels, executing strategic sales opportunities to create lasting memories
• Support omnichannel inquiries (retail, e-commerce, kakao gift, direct sales) to drive sales and expand market share
• Explore clienteling opportunities through personalized service to build brand loyalty and consistently exceed customer expectations
• Handle customer inquiries and concerns efficiently to maintain the integrity of the Tiffany experience
• Manage calls, chats, emails, and business processes across multiple systems while meeting KPI targets (Contacts per Hour, Average Handle Time, After Call Work)
• Support new team members in acquiring job competencies and contribute to departmental performance through flexible scheduling as needed
• Foster team cohesion by demonstrating consideration and respect for colleagues, strengthening team unity

Qualifications

• Minimum 3 years of customer service experience in retail or customer service centres
• Demonstrated experience handling inbound and outbound phone calls, email, and chat customer interactions
• Bright, engaging voice and proactive customer service mindset
• Ability to handle all customers, including difficult clients, with objectivity, flexibility, and excellent problem-solving skills
• Strong team player with diligence, meticulous attention to detail, and customer-first mentality
• Flexibility regarding overtime and shift scheduling, including weekend work as required

Skills

Experience

Minimum 3 years of customer service experience in retail or customer service centres, with demonstrated proficiency in handling inbound and outbound phone calls, email, and chat interactions. Experience with luxury or fashion brands, particularly jewelry, is preferred. Familiarity with relevant systems such as Salesforce, Live Person, Compass, and Microsoft Office is advantageous. Prior exposure to e-commerce inquiries and phone/chat sales is valuable.

Workplace

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.