Tiffany & Co. Client Care Center Manager
- Location
- SydneyNew South WalesAustralia
- Employment
- Contract
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Sep 8, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. seeks an experienced Client Care Center Manager for a 6-month contract role in Sydney managing an omnichannel team in luxury retail.
Role & Responsibilities
- Lead and manage a team of Client Care Advisors to achieve sales, service, and productivity targets while delivering an exceptional Tiffany & Co. luxury experience across all client touchpoints
- Drive daily Client Care Center performance using business insights and KPIs to identify opportunities and achieve sales and service objectives
- Coach and develop team members through regular feedback, performance management, and structured talent development initiatives
- Ensure exceptional service levels across phone, messaging, live chat, and email channels, continuously elevating the client experience
- Partner with Ecommerce and Retail teams to deliver a seamless omnichannel client journey, including Ship from Store and new technology initiatives
- Build and maintain strong cross-functional relationships with Retail, Ecommerce, and Distribution Centre teams to support business priorities and operational excellence
- Oversee operational compliance, reporting, and procedures to ensure a high-performing and engaged team environment
Qualifications
- 5+ years of experience in customer service, retail, or call centre management
- Proven people leadership and team management experience
- Strong experience working with digital, ecommerce, or omnichannel platforms
- Excellent communication, problem-solving, and organisational skills
- Flexible working availability, including evenings and weekends
Skills
Experience
5+ years in customer service, retail operations, or call centre management with demonstrated people leadership capabilities in a luxury or fast-paced retail environment
Education
High school diploma or equivalent; tertiary education or relevant customer service certifications preferred
Workplace
The successful candidate will be located in Sydney, New South Wales, Australia.
Benefits
Great learning and development opportunities; access to collaborative luxury office environment in Sydney CBD; membership within LVMH, the world's largest luxury conglomerate
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Manager», «Client Experience Manager», «Contact Center Manager», «Omnichannel Service Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.