Tiffany & Co. Client Care Center Administration Coordinator
About Tiffany & Co.
Tiffany & Co., a distinguished name in the luxury jewelry sector, is part of the esteemed LVMH Group, a leader in the global luxury market. Tiffany & Co. is renowned for its timeless elegance and exceptional craftsmanship, offering a dynamic and prestigious environment for career growth.
Join Tiffany & Co. in Tokyo, Japan as a Client Care Center Administration Coordinator. Leverage your administrative expertise in a prestigious luxury brand environment.
Role & Responsibilities
- Oversee comprehensive administration duties within the Client Care Center.
- Coordinate inventory arrangements for online shopping.
- Communicate with clients regarding inventory status and delivery repairs via phone and email.
- Input and aggregate data to monitor online shopping progress.
- Support project-related tasks and internal communications with boutiques and other departments.
- Notify clients of any changes through phone and email.
- Conduct reporting and analysis tasks.
Qualifications
- Minimum of 3 years of administrative experience in the brand industry.
- Experience working within a team of over 20 members for at least 5 years.
- Proficiency in communication across various platforms and with diverse stakeholders.
- Basic PC operation skills with the ability to utilize over 10 tools.
- Knowledge and experience with enterprise systems such as Microsoft and Salesforce.
- Familiarity with contact center tools and technologies is advantageous.
- Strong multitasking abilities.
- Logical and critical thinking skills.
- Business-level proficiency in Japanese.
- Comfortable with English, capable of reading and writing at a TOEIC score of 600 or equivalent.
Skills
Experience
Minimum 3 years of administrative experience in the brand industry, with experience in teams of over 20 members.
Education
High school diploma or higher
Workplace
The successful candidate will be located in Tokyo, Tokyo, Japan.
Benefits
Competitive benefits package including opportunities for professional development within a prestigious luxury brand.
Culture
Tiffany & Co. fosters a culture of innovation and excellence, encouraging employees to embrace new knowledge and IT tools. The company values logical problem-solving, proactive support, and effective communication across all levels. Employees are encouraged to pursue career development with curiosity and adaptability, maintaining a focus on overall optimization rather than individual gain.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.