Tiffany & Co. Client Care Advisor
About Tiffany & Co.
Tiffany & Co. is an iconic luxury jeweller renowned for its craftsmanship, design ingenuity and the signature Blue Box. Now part of the LVMH group, the Maison operates a global retail and e‑commerce network and emphasises exceptional client service and storytelling across all touchpoints.
Tiffany & Co. seeks a Client Care Advisor in Sydney to deliver luxury multichannel client experiences and drive sales.
Role & Responsibilities
- Deliver a consistent Tiffany & Co. experience to clients across phone, messaging, live chat, email, virtual and in‑store consultations.
- Achieve and exceed monthly sales plans and service‑level targets through proactive clientelling and conversion.
- Manage end‑to‑end client interactions including new sales, after‑sales support, product care and general enquiries.
- Build and maintain a personal client book; conduct outreach to drive repurchase and engagement with high‑end collections.
- Identify and qualify new client opportunities, capturing customer profile and commercial prospects.
- Collaborate closely with Retail Client Advisors, eCommerce, Distribution Centre and other cross‑functional teams to resolve enquiries and fulfil client needs.
- Ensure high communication quality and client loyalty as measured by voice‑of‑customer metrics.
- Support omnichannel operations and escalate complex issues to appropriate internal stakeholders.
Qualifications
- Minimum three years' experience in sales or customer service within retail, hospitality, call centre or multimodal environments.
- Proven ability to meet sales targets and deliver high‑quality client service across multiple channels.
- Methodical organiser with strong time‑management skills and the capacity to multitask in a fast‑paced environment.
- Proactive problem‑solver who can think creatively and take initiative to develop client solutions.
- Flexible availability including evenings and weekends.
Skills
Experience
Minimum 3 years of sales and/or customer service experience in retail, hospitality, call centre or multimodal environments (telephone, live chat and email).
Education
High school diploma or equivalent; tertiary qualification in business, retail or hospitality preferred.
Workplace
This position is based in Sydney, New South Wales, Australia.
Benefits
Generous salary package; employee merchandise benefits; learning and development opportunities.
Culture
Tiffany & Co. combines American design heritage with the global resources of LVMH, fostering a workplace that values craftsmanship, creativity and exemplary client service. The environment is collaborative and client‑centric, with emphasis on professional development and storytelling across luxury experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Advisor», «Client Relations Advisor», «Customer Experience Advisor», «Clienteling Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.