Tiffany & Co. Client Care Advisor

About Tiffany & Co.

Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.

Role & Responsibilities

• Deliver elevated, positive, and high-energy client experience aligned with Tiffany core brand values and integrity
• Resolve client issues with empathy and diligence, escalating matters appropriately to ensure prompt, client-centric resolution
• Build personal connections with clients by gathering relevant information that supports longer-term relationship development
• Manage multiple communication channels—calls, emails, and live chat—with proficiency in a multi-system, multi-tasking environment
• Demonstrate brand storytelling and product expertise, communicating with passion and authenticity using elevated verbal and written language
• Initiate proactive and relevant product recommendations to drive client conversion and satisfaction
• Meet and exceed commercial goals while tracking omni-channel business activities
• Complete administrative tasks including responding to internal emails and processing e-commerce orders
• Liaise between clients and internal/external teams (Warehouse, Operations, Merchandising) to resolve order-related issues
• Verify orders for fraud and ensure timely fulfillment

Qualifications

• Proficiency in both Mandarin and Cantonese (required for client and stakeholder communication)
• High School Certificate or equivalent
• Minimum 3 years of customer service experience in retail or call center environment
• Strong verbal and written communication skills in English, Mandarin, and Cantonese
• Excellent problem-solving abilities
• Ability to handle difficult client interactions objectively and independently diffuse challenging situations
• Familiarity with website technology, navigation, and e-commerce terminology
• Flexibility to work evenings and weekends as required

Skills

Experience

Minimum 3 years of customer service experience in a retail or call center environment, with demonstrated ability to deliver luxury-level client service and handle high-volume, multi-channel interactions in a fast-paced environment.

Education

High School Certificate or equivalent; tertiary qualification preferred.

Workplace

Culture

Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.