Tiffany & Co. Client Care Advisor
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Jun 9, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. Client Care Advisor in Singapore – deliver luxury client experiences across multiple channels while meeting sales targets.
Role & Responsibilities
- Deliver elevated, positive, and high-energy client experiences aligned with Tiffany & Co.'s core brand values and integrity
- Resolve client issues with empathy and effectiveness, escalating complex matters diligently to ensure prompt, client-centric resolution
- Build personal connections with clients and collect relevant information to support longer-term relationship development
- Manage multiple communication channels simultaneously—calls, emails, and live chat—demonstrating expertise in a multi-system environment
- Demonstrate brand presentation, storytelling, and product knowledge with passion and authenticity, embodying the Tiffany brand in every interaction
- Initiate proactive and relevant product recommendations to drive conversion and client satisfaction
- Meet and exceed commercial goals while tracking omni-channel business activities
- Complete administrative tasks including COMPASS and Sales Service email responses and e-commerce order processing
- Resolve order-related issues by liaising between clients and internal/external teams (Warehouse, Operations, Merchandising)
- Manage order verification for fraud prevention and ensure timely fulfillment
Qualifications
- Proficiency in both Mandarin and Cantonese (written and verbal)
- High School Certificate or equivalent
- Previous customer service experience in a retail or call center environment
- Strong verbal and written communication skills in English and Chinese
- Excellent problem-solving abilities
- Ability to handle difficult customer interactions objectively and independently diffuse challenging situations
- Familiarity with website technology, website navigation, and e-commerce terminology
- Flexible availability including evenings and weekends
Skills
Experience
Minimum 3 years of customer service experience in retail or call center environments, with demonstrated proficiency in managing client relationships and delivering elevated service standards in a luxury context.
Education
High School Certificate or equivalent; tertiary qualification preferred.
Workplace
The role is situated in Singapore, Central, Singapore.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Representative», «Customer Care Specialist», «Client Relations Advisor», «Luxury Client Support Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.