Tiffany & Co. Client Care Advisor
- Employment
- Temporary
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Apr 23, 2026
About Tiffany & Co.
Tiffany & Co. is an iconic luxury jewellery maison known for refined craftsmanship, romantic design and a distinctive global brand presence. Operating as part of the LVMH group, Tiffany combines heritage-driven creativity with contemporary retail and omnichannel client experiences and invests in employee development across its international network.
Tiffany & Co. seeks a Client Care Advisor in Munich (temporary) to deliver omnichannel luxury customer service and support sales.
Role & Responsibilities
- Deliver warm, personalised omnichannel customer service (phone, email and other touchpoints) that fosters long-term client relationships and brand loyalty.
- Achieve individual sales objectives and contribute to departmental sales plans through strategic prospecting, follow-up and conversion of sales opportunities.
- Maximise customer value using cross-selling, up-selling and promotion of add-ons and personalization services.
- Respond to customer requests accurately, professionally and within agreed SLAs; maintain the department’s service KPIs.
- Build and maintain a relevant client portfolio and use portfolio data to design targeted client engagement plans with emphasis on high‑value enquiries.
- Answer inbound customer enquiries (telephone and email) and coordinate closely with payments, inventory and shipping teams to resolve issues.
- Support continuous improvement of internal processes and collaborate with the Client Care team and team leader to deliver a seamless customer experience.
Qualifications
- Initial experience in customer service within luxury retail or relevant client-facing sectors (hospitality, F&B) is preferred.
- Excellent verbal and written communication and interpersonal skills.
- Familiarity with customer communication and e‑commerce-related technology.
- Proficient computer skills, including MS-Office.
- Discreet, conscientious handling of client data and high regard for confidentiality.
- Flexible, resilient team-player with strong initiative, organisational ability and time-management skills.
- Native-level German and excellent command of English in both spoken and written form; additional languages advantageous.
Skills
Experience
Entry-level / beginner. Candidates should have some prior customer-facing experience—ideally in luxury retail, hospitality or similar client service environments.
Education
Secondary school completion required; enrolment in tertiary education desirable for working-student candidates. Relevant vocational training in retail or customer service is an advantage.
Workplace
This position is based in Munich, Bavaria, Germany.
Benefits
Training and development opportunities within LVMH; pension plan and life insurance; attractive employee discounts; incentives and possible participation in exclusive events; welcome and onboarding training; central office location with good transport links.
Culture
Tiffany & Co. cultivates a culture of refined craftsmanship, hospitality and brand stewardship. The workplace values passion for luxury, collegial collaboration and continuous learning within an internationally recognised maison.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Advisor», «Customer Care Advisor», «Client Relations Specialist», «Luxury Customer Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.