- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- €30,000/year
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Oct 14, 2026
About Tiffany & Co.
Tiffany & Co., the legendary New York jeweler founded in 1837, offers employees the opportunity to contribute to a house synonymous with timeless elegance, exceptional craftsmanship, and cultural influence. As an employer, Tiffany & Co. cultivates a refined, client-centric environment where creativity, precision, and service excellence are highly valued. Its teams span retail, design, manufacturing, merchandising, corporate functions, and sustainability, united by a commitment to innovation and responsible luxury. With the strength of a global maison and the heritage of an American icon, Tiffany & Co. provides a distinctive setting for professionals seeking to shape moments of beauty, celebration, and lasting meaning.
Tiffany & Co. seeks a Client Care Advisor for its Milan Client Care Center to manage client needs across phone, chat, messaging and video, while delivering luxury service, developing relationships and generating sales across personal shopping, e-commerce and stores. The permanent role is governed by the CCNL Terziario, Distribuzione e Servizi and has an initial gross annual salary from €30,000, with potential discretionary bonuses.
Role & Responsibilities
- Manage incoming client needs across phone, live chat, instant messaging and video calls, delivering a high-touch luxury omnichannel experience.
- Build enduring client relationships, inspire brand loyalty and provide a warm, personal service that makes clients feel valued.
- Act as a trusted authority, honour commitments and resolve enquiries or issues while reducing client effort.
- Maintain curiosity about available products and regularly refresh product knowledge.
- Advocate for clients by holding internal departments and business processes accountable in resolving dissatisfaction and strengthening client confidence and loyalty; understand the customer journey to provide relevant, accurate responses.
- Use emotional intelligence when escalating service issues, with appropriate consideration for resolution and the client experience.
- Collaborate to achieve individual and departmental sales plans through strategic selling, converting sales opportunities and following up on enquiries to generate future sales.
- Use cross-selling, upselling, add-on and personalisation opportunities to maximise the value of each interaction.
- Monitor team conversion rates and average transaction value, and suggest ways to improve them.
- Respond to client needs efficiently, accurately and promptly.
- Manage calls and written correspondence in a multi-system, multitasking environment while adhering to business processes and policies.
- Consistently meet departmental productivity KPIs.
- Cultivate and maintain relationships to build a relevant client portfolio.
- Use portfolio data to carry out appropriate client outreach plans.
- Recognise and celebrate client milestones to create lasting memories and encourage repeat purchases.
Qualifications
- Superior communication and interpersonal skills.
- Previous sales or service experience in retail, hospitality or a contact center environment.
- Familiarity with website technology, website navigation and e-commerce terminology.
- Flexibility to work Monday to Sunday.
- Authorization to work and remain in Italy.
- Fluency in Italian and English; a third language is a plus.
Skills
Experience
Minimum 3 years
Workplace
The successful candidate will be located in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position is EUR 30,000 per annum.
Benefits
Eligible for discretionary bonuses based on factors such as individual and/or organizational performance; additional benefits are provided in accordance with company policies, alongside legal benefits.
Culture
Tiffany & Co. fosters a refined, client-centric workplace where craftsmanship, creativity, and a deep respect for heritage shape the employee experience. As an employer, the Maison encourages collaboration, inclusivity, and excellence, offering teams the opportunity to contribute to moments of meaning within one of the world’s most iconic luxury brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tiffany & Co., titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Care Advisor», «Client Service Advisor», «Contact Center Sales Advisor», «Omnichannel Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.